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WO-01351037 ↗ ServiceMax

MIDMARK • Repair • P4

📍 ANIMAL CARE CLINIC NORTH — 3220 Southview Dr, Elkhart IN, 46514-5559

Feb 11, 2026 → Feb 13, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Feb 11, 2026 Tech Off Site: Feb 13, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 12 Assigned ▶ Running 1 1 / 4
Feb 12 → Feb 13 Scheduled ▶ Running 1 2 / 4
Feb 13 → Feb 13 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Feb 11, 2026 Due: Feb 17, 2026 Completed: Feb 13, 2026 (4 days early)
📅
3.0 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567223
Repair
Closed
Travel Zone 3 Dispatch Type Repair Email animalcareclinic@nva.com PROBLEM SUMMARY WD HS drill water issue. ADDITIONAL NOTES Trace water going to the hs drill and scaler. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Jenn Hoyt
Owner
Leona Coonrod
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351037 (current) Invoiced
Repair • Jon Kuehl
Created: Feb 11, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 lcoonrod

left message with receptionist with WO # and that someone will be reaching out to set up the appointment 

🔧 Work Performed
I trimmed the water line and performed a successful functional test. I made sure all hand pieces were running at the correct psi.
🔍 Technician Findings
Water not coming out of HS drill or Syringe. Found pinched water tubing causing the issue.
⚠️ Problem Description
Travel Zone 3 Dispatch Type Repair Email animalcareclinic@nva.com PROBLEM SUMMARY WD HS drill water issue. ADDITIONAL NOTES Trace water going to the hs drill and scaler. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Feb 10, 4:16 PM
Case Number: 00567223
Subject: Repair
Status: Closed
📋
Work Order Created Feb 11, 9:37 AM
Work Order: WO-01351037
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Leona Coonrod Feb 11, 9:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Feb 11, 9:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 12, 10:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-13T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Feb 13, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 13, 1:13 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 33m
✔️
▶
2 Status: Completed Feb 13, 6:10 PM
Status: Completed → 8x Labor Added
⏱️
8x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.2833333333333, 0.56666666666667, 0.23333333333333, 131
🏁
Status: Closed by Jonathan Kuehl Feb 13, 6:15 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 18, 3:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
▶
3 Status: Invoice Pending Feb 19, 12:20 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254370

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00567223
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jon Kuehl
Scheduled
Feb 13, 12:00 PM
Created
Feb 11, 9:37 AM
Invoice #
SM-254370

Work Details (8)

Name Type Status Qty Amount Date
WL-03105758 Labor Open 2.2833333333333 $0.00 Feb 13, 6:15 PM
WL-03105759 Labor Open 0.56666666666667 $110.00 Feb 13, 6:15 PM
WL-03105760 Labor Open 0.23333333333333 $0.00 Feb 13, 6:15 PM
WL-03105761 Travel Open 131 $230.00 Feb 13, 6:15 PM
WL-03105762 Expenses Open 1 $0.00 Feb 13, 6:15 PM
WL-03105763 Expenses Open 1 $0.00 Feb 13, 6:15 PM
WL-03105764 Expenses Open 1 $0.00 Feb 13, 6:15 PM
WL-03105765 Expenses Open 1 $0.00 Feb 13, 6:15 PM

Details