Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351040 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Feb 11, 2026 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (169 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Apr 27, 2026
50 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Feb 11, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 13 Created ▶ Running 2 2
Feb 13 → Apr 27 Ready for Scheduling ▶ Running 50 52
Apr 27 → Apr 27 Assigned ▶ Running 0 52
Apr 27 → Apr 27 Scheduled ▶ Running 0 52
Dispatch 3.0d
Coordinators 50.3d
Billing 2.0d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
50.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
53.0 days Total Age
⏱️
50.3d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
55.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567332
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
High
Origin
Email
Reason
New Case
Contact
Joseph Porrini
Owner
Kimberly Hardison
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351040 (current) Invoiced
FCO • Fady Messak
Created: Feb 11, 2026 • Closed: Apr 27, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 50.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
50.3d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 RArnold -Philips closed PWO. Closing EWO with Planner Labor

04/16/2026 MHamersley -recd email from Samir, stating, "We do not have SN 100464059 listed in our inventory at HUP" 


04/16/2026 MHamersley - called (267) 357-3819, call went to VM/LM; sent f/u email: samir.shah@pennmedicine.upenn.edu


WO-01352492/WO-14457452, FCO69, V60 Vent 100464059

WO-01351040/WO-14457440, FCO66, V60 Vent 100464059


03/30/2026 - ARuby - sent F/U email to samir.shah@pennmedicine.upenn.edu proposing dates


03/16/2026 - ARuby - called (267) 357-3819 trying to reach Samir Shah VM/LM, found contact from prev. wo, sent email to samir.shah@pennmedicine.upenn.edu to confirm.


02/20/2026 YEspino Called 267-441-6117 to speak to Joseph Porrini to verify the device with 2 different recalls. Was unable to speak to him or leave a message because the call just drops.


02/20/2026 YEspino Called 215-829-8646 to speak to Kristine Renshaw to verify the V60 Vent with 2 different recalls on it. Was unable to speak to her or leave a message.

🔧 Work Performed
Planner Labor
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Feb 11, 8:49 AM
Case Number: 00567332
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 11, 9:42 AM
Work Order: WO-01351040
Type: FCO
Priority: PC
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Feb 13, 4:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 7h
🚨 50.9 business days
👷
▶
3 Status: Assigned Apr 27, 9:29 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-27T04:00:00.000+0000
✔️
▶
2 Status: Completed Apr 27, 9:40 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 18h 51m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 50.3 business days (threshold: 1.0 business days)
Exceeded by 49.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567332
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 27, 12:00 AM
Created
Feb 11, 9:42 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03201860 Labor Open 0.016666666666667 $38.00 Apr 27, 9:41 AM

Details