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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351041 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Feb 11, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
2d
▶ Clock Running
Status: Created
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 13 Created ▶ Running 2 2
Feb 13 → Feb 18 Scheduled ▶ Running 2 4
Feb 18 → Feb 18 Entered ▶ Running 0 4
Feb 18 → Feb 19 Scheduled ▶ Running 1 5
Feb 19 → Feb 19 Tech On Site ▶ Running 0 5
Dispatch 3.0d
Coordinators 3.9d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
5.2 days Total Age
⏱️
3.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567330
URGENT Philips WO Request
Closed
Predictive / Preventative Maintenance
Priority
High
Origin
Email
Reason
New Case
Contact
Reynard Jordan
Owner
Kimberly Hardison
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351041 (current) Invoiced
Preventive Maintenance • Israel Martell
Created: Feb 11, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.0 days stuck in "Entered"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RArnold -Updated to Israel

02/13/2026 RArnold - Reynard confirmed device will be sent to the warehouse. Dispatching to ALberto for next week.

02/11/2026 RArnold - Called (646) 413-3133 for Reynard. VM full. Senidng email

🔧 Work Performed
2/18/2026 - IM - Annual PM
🔍 Technician Findings
2/18/2026 - IM - Annual PM
⚠️ Problem Description
Predictive / Preventative Maintenance
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Feb 11, 8:42 AM
Case Number: 00567330
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 11, 9:51 AM
Work Order: WO-01351041
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 13, 10:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2d 0h
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 17, 4:14 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
🆕
▶
3 Status: Entered Feb 18, 1:38 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000HS2g8QAD, Israel Martell
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Feb 18, 8:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 58m
⏱️
5x Labor Added Feb 18, 8:42 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 0.016666666666667, 32, 51
✔️
▶
2 Status: Completed Feb 18, 8:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Feb 19, 10:15 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 10:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 29m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 6m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567330
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 18, 8:00 AM
Created
Feb 11, 9:51 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03111318 Labor Open 1 $0.00 Feb 18, 8:42 PM
WL-03111319 Labor Open 2.5 $150.00 Feb 18, 8:42 PM
WL-03111320 Labor Open 0.016666666666667 $155.00 Feb 18, 8:42 PM
WL-03111321 Travel Open 32 $0.00 Feb 18, 8:42 PM
WL-03111322 Travel Open 51 $0.00 Feb 18, 8:42 PM
WL-03111777 Labor Open 0.016666666666667 $38.00 Feb 19, 10:15 AM

Details