Detailed work order timeline, KPIs, and analysis
MIDMARK • Installation • PC
📍 COMPANION ANIMAL DENTISTRY, AOSN Overland Park — 12170 Blue Valley Pkwy, Overland Park KS, 66213
Feb 11, 2026 → Jun 10, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 11 → Feb 11 | Created | ▶ Running | 0 | 0 |
| Feb 11 → Feb 24 | L2 Screening | ▶ Running | 8 | 8 |
| Feb 24 → Feb 24 | Ready for Scheduling | ▶ Running | 0 | 8 |
| Feb 24 → Apr 29 | Assigned | ▶ Running | 46 | 54 |
| Apr 29 → May 13 | Scheduled | ▶ Running | 10 | 64 |
| May 13 → May 13 | Entered | ▶ Running | 0 | 64 |
| May 13 → May 13 | Assigned | ▶ Running | 0 | 64 |
| May 13 → Jun 3 | Scheduled | ▶ Running | 14 | 78 |
| Jun 3 → Jun 4 | Reschedule | ▶ Running | 1 | 79 |
| Jun 4 → Jun 10 | Scheduled | ▶ Running | 4 | 83 |
| Jun 10 → Jun 11 | Tech On Site | ▶ Running | 1 | 84 |
6/4 KKelch called Hilary to schedule for 6/10 with arrival between 9 and 11 am. Customer confirmed. Call logged on WO-01351043
6/3 KKelch called Hilary to let her know that we are needing to reschedule due to FSE being out on family emergency leave but we do not have a rescheduling date just yet and I will call her as soon as we have one. Call logged on WO-01351043
5/13 KKelch Hilary called me back to schedule for 6/4 with arrival between 9 and 11 am. Customer confirmed. Call logged on WO-01351043
5/13 KKelch called Hilary to reschedule for 6/2 with arrival between 9 and 11 am. Left VM. Call logged on WO-01351043
4/29 KKelch- Name of person you are speaking with:
Hilary Mendez
📍 Location & Equipment Confirmation
• Was the service location address confirmed? Yes
• Was the equipment to be serviced confirmed? Yes
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response:
N/A
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?No
Customer Response:
N/A
2. Schedule Confirmation
Confirm scheduled service date:
Offered 5/8 but customer request4ed 5/13
Confirm arrival window (2–4 hrs):
Between 9 and 11 am.
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
3. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date?
Yes
Best phone number for technician to use:
913-742-8686
Call logged on WO-01351043
4/29 KKelch called Hilary to schedule for 5/6 with arrival between 9 and 11 am. Left info. Call logged on WO-01351043
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03248777 | Expenses | Open | 1 | $0.00 | Jun 4, 4:14 PM |
| WL-03255932 | Labor | Open | 0.75 | $0.00 | Jun 10, 9:00 PM |
| WL-03255933 | Labor | Open | 3 | $351.00 | Jun 10, 9:00 PM |
| WL-03255934 | Labor | Open | 1 | $0.00 | Jun 10, 9:00 PM |
| WL-03255935 | Travel | Open | 28 | $117.00 | Jun 10, 9:00 PM |
| WL-03255936 | Travel | Open | 28 | $0.00 | Jun 10, 9:00 PM |
| WL-03255939 | Expenses | Open | 1 | $0.00 | Jun 10, 9:01 PM |