Zone 2
WD Scaler working intermittently
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship To:CityVet Marvin 9923 Rea Rd Ste 100 Waxhaw, NC 281736442 USUPS Service:UPS NEXT DAY AIRPackage Weight:1.6 LBSMerchandise Description:Veterinary Service PartsReference Number 1:21125114 / 754902 Reference Number 2:SR1536894 Reference Number 3:200.300.10.1080.0000.402000.00000.0 Reference Number 4:Mark for: Bailey Macdaniel
2/12 MOwens Called and spoke to Bailey. Told her the parts will deliver on 2/13. She will watch for the parts. Scheduled the repair visit for 2/16 after 3pm.
2/12/2026jsells
Ship To Name: CityVet Marvin
Ship To Address: 9923 Rea Rd Ste 100
Ship To City/State: Waxhaw, NC 28173-6442
Waybill (Tracking #): 1ZE444250171547074
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11075-00 SERIAL #: DESCRIPTION: KIT, PCB, MAIN
LINE NO: 2.1 QTY: 1 ITEM: 016-1379-00 SERIAL #: DESCRIPTION: POTENTIOMETER, SATELEC SCALER
2/11/2026jsells
spoke with Bailey, and I gave her the work order number and let her know someone would be calling her to schedule the onsite visit
🔧Work Performed
2/16/26- EColon- Arrived onsite, checked in with POC and received parts. Replaced main pcb and potentiometer. Completed functional check and ran scaler for 20 mins without issue. Unit fully functional
🔍Technician Findings
2/16/26- EColon- customer said scaler still working intermittently
⚠️Problem Description
Zone 2
WD Scaler working intermittently
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +17042903727
Completed Feb 12, 2026
Called and spoke to Bailey. Told her the parts will deliver on 2/13. She will watch for the parts. Scheduled the repair visit for 2/16 after 3pm.
📋
Outbound to +17042903727
Completed Feb 11, 2026
spoke with Bailey, and I gave her the work order number and let her know someone would be calling her to schedule the onsite visit
📅
WO-01351044 - Repair - AH9000 (Series) Mobile Delivery Unit - Waxhaw - CityVet Marvin
Feb 16, 2026 3:30pm – 6:00pm
Work Order: WO-01351044
Account: MIDMARK
Customer Case Number: SR 1536894
Location: CityVet Marvin
Address: 9923 Rea Rd, Ste 100, Waxhaw, NC 28173-6442
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2802677
Contact Name: Bailey Macdaniel
Contact Phone: 1704290
PDF
00567359 SRA
Feb 11, 2026
PDF
CityVet Martin 2_16_26 00567359_SRA
Feb 16, 2026
Timeline
📞
Case Linked Feb 11, 9:28 AM
Case Number:00567359
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 11, 10:03 AM
Work Order Created → 2x Parts Added → Status: Ready for Scheduling
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Feb 11, 11:00 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
📅
Status: Ready for Scheduling by Jessica SellsFeb 12, 10:36 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:23h 35m
👷
▶
2
Technician Assigned Feb 12, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 8m
🗓️
▶
2
Status: Scheduled Feb 12, 4:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-16T20:30:00.000+0000
⏳1.9 business days
🔧
Status: Tech On Site by Eric ColonFeb 16, 7:41 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
⏱️
▶
2
5x Labor Added Feb 16, 7:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 19, 1:20 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 17h
📨
Status: Invoice Pending by Nancy SuarezFeb 20, 12:54 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:23h 34m, 0m
⏳1.0 business days
🧾
Invoice Created Feb 22, 8:52 AM
Invoice Number:SM-254602
Bottlenecks
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)