Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351045 ↗ ServiceMax

Mars Veterinary • Virtual Tech - Field Repair • P3

📍 VCA Westlake Village Animal Hospital 958 — 31166 Via Colinas, Westlake Village CA, 91362

Feb 11, 2026 → Feb 12, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 17, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Feb 11, 2026 Canceled: Feb 12, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 3
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 3
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Feb 11, 2026 Due: Feb 16, 2026 Completed: Feb 12, 2026 (4 days early)
📅
2.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566262
VCA #958 Westlake Village, CA - Dental
Closed
Dentalaire dental unit SN# reported: A13738 issue reported: scaler, water comes out but no ultra sonic vibrations or light. The high-speed drill gets no water Onsite POC is Shaun or anyone available 805-497-4900 If Tech can verify the age of the unit, please send my way.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anyone Availalbe
Owner
Virtual Tech
Created
Feb 6, 2026
Work Orders from this Case (2)
WO-01351045 (current) Canceled
Virtual Tech - Field Repair
Created: Feb 11, 2026
WO-01351046 Invoiced
Virtual Tech - Field Repair • Michael Russell
Created: Feb 11, 2026 • Closed: Mar 9, 2026
On Track
Canceled • 184 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Dentalaire dental unit SN# reported: A13738 issue reported: scaler, water comes out but no ultra sonic vibrations or light. The high-speed drill gets no water Onsite POC is Shaun or anyone available 805-497-4900 If Tech can verify the age of the unit, please send my way. https://www.ebiotrack.com/workorder.php?wo=71628

Timeline

📞
Case Linked Feb 6, 3:45 PM
Case Number: 00566262
Subject: VCA #958 Westlake Village, CA - Dental
Status: Closed
⏳ 4.0 business days
📋
▶
3 Work Order Created Feb 11, 10:05 AM
Work Order Created → Status: Ready for Scheduling → Status: Canceled
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚫
Status: Canceled by Wendy Argueta
From: Ready for Scheduling
To: Canceled
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00566262
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 11, 10:05 AM
Invoice #
N/A

Details