Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351048 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Feb 11, 2026 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (5 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: On Hold
Feb 11 → Mar 6, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Feb 11, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Mar 6 On Hold ▶ Running 16 16
Mar 6 → Mar 6 Assigned ▶ Running 0 16
Dispatch 0.0d
Holding 17.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Created: Feb 11, 2026 Due: Mar 13, 2026 Completed: Mar 6, 2026 (7 days early)
📅
17.0 days Total Age
⏱️
17.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567370
<no subject>
Closed
Suction is not building pressure or suctioning. Gauge only reaches around 100mmHg. Site: Lovet Pet Health Care - Goodyear Animal Hospital - 8014City: GoodyearCity: AZModel: Allied Healthcare Products Inc - S130ACity: 13104985
Priority
Standard
Origin
Email
Reason
New Case
Contact
Savannah Apostle
Owner
Virtual Tech
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351048 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 11, 2026 • Closed: Mar 6, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 17.0 days stuck in "On Hold"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
17.0d
Closed
4.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11 - emailed site troubleshooting video 2/16 - sent follow up email no response - closing WO
🔍 Technician Findings
no response - closing WO
⚠️ Problem Description
Suction is not building pressure or suctioning. Gauge only reaches around 100mmHg. Site: Lovet Pet Health Care - Goodyear Animal Hospital - 8014City: GoodyearCity: AZModel: Allied Healthcare Products Inc - S130ACity: 13104985 https://www.ebiotrack.com/workorder.php?wo=71582

Timeline

📞
Case Linked Feb 11, 9:45 AM
Case Number: 00567370
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 11, 10:17 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 17.0 business days
⏱️
▶
3 Labor Added Mar 6, 1:26 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 23d 3h, 0m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Mar 12, 10:19 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256280

Bottlenecks

Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00567370
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 11, 10:17 AM
Invoice #
SM-256280

Work Details (1)

Name Type Status Qty Amount Date
WL-03133560 Labor Open 0.1 $37.25 Mar 6, 1:26 PM

Details