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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351054 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 CAN Community Health — 1820 East Sahara Avenue, Ste 201, Las Vegas, NV, 89104

Feb 11, 2026 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✗ SLA Missed (7 biz days late)
Active: 12 biz days
🕐 Clock stopped: Canceled (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 6 of ? biz days used
5d
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 11 of ? biz days used
1d
▶ Clock Running
Status: Entered
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 12 of ? biz days used
Created: Feb 11, 2026 Canceled: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 13 Ready for Scheduling ▶ Running 2 2
Feb 13 → Feb 13 Assigned ▶ Running 0 2
Feb 13 → Feb 20 Scheduled ▶ Running 4 6
Feb 20 → Feb 27 Reschedule ▶ Running 5 11
Feb 27 → Mar 2 Entered ▶ Running 1 12
Dispatch 1.4d
Coordinators 14.0d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Coordinators
14.0 days
Over SLA
Created: Feb 11, 2026 Due: Feb 19, 2026 Completed: Mar 2, 2026 (10 days late)
📅
13.0 days Total Age
⏱️
6.0d in Reschedule Longest Stage
🔄
6 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567067
Dispatch Request for Midmark Delivery - [MDS Can Community 8700212-8700213 equipment]
Closed
Please see the following technician request details for Midmark delivery and equipment installation. Request Type: delivery and Installation Date of Delivery: 02/19/26 Delivery Time: 8:30-9AM Time Technician needs to arrive at location: 8AM Estimated Time on Site (hours): 4 Product: (3) 282-001-851 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: CAN Community Health Customer POC: Austin Barry 702-979-1111 abarry@Cancommunityhealth.org Customer Address: 1820 East Sahara Avenue Ste 201 Las Vegas, Nevada 89104 United States
Priority
Standard
Origin
Email
Reason
New Case
Contact
Austin Barry
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351054 (current) Canceled
Delivery
Created: Feb 11, 2026
At Risk - Monitor Closely
Canceled • 184 days old
🚨
Primary Delay 6.0 days stuck in "Reschedule"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-27 Mburris email from Midmark to cancel.....Please cancel this request the agent delivered to the customer yesterday

 

thanks!

 

Designing better care.®

Sandy Kunkler

Midmark Corporation | D: 937.526.8345 

2/26/26 RBerry- Chattered: @Nicholas Willick​ Have you heard back from Midmark on rescheduling a new date? @Michael Burris​ 


02.20.26- NWillick- tech did not complete install, received word that the truck carrying equipment would not make it. Asked Midmark for reschedule date and placed call into reschedule status.


2-13 Mburris Midmark del added tech

⚠️ Problem Description
Please see the following technician request details for Midmark delivery and equipment installation. Request Type: delivery and Installation Date of Delivery: 02/19/26 Delivery Time: 8:30-9AM Time Technician needs to arrive at location: 8AM Estimated Time on Site (hours): 4 Product: (3) 282-001-851 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: CAN Community Health Customer POC: Austin Barry 702-979-1111 abarry@Cancommunityhealth.org Customer Address: 1820 East Sahara Avenue Ste 201 Las Vegas, Nevada 89104 United States

Timeline

📞
Case Linked Feb 10, 12:37 PM
Case Number: 00567067
Subject: Dispatch Request for Midmark Delivery - [MDS Can Community 8700212-8700213 equipment]
Status: Closed
📋
2 Work Order Created Feb 11, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
3.0 business days
👷
4 Technician Assigned Feb 13, 10:18 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 23h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-19T16:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 18, 1:14 PM
Scheduled For: 2026-02-19T19:30:00.000+0000
3.0 business days
🔄
Status: Reschedule by Nicholas Willick Feb 20, 11:01 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 0h
⚠️ 6.0 business days
🆕
Status: Entered by Michael Burris Feb 27, 4:11 PM
From: Reschedule
To: Entered
Duration in Previous: 7d 5h
2.0 business days
🚫
Status: Canceled by Sherry Reich Mar 2, 8:05 AM
From: Entered
To: Canceled
Duration in Previous: 2d 15h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📞
Case 00567067
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Delivery
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 11, 10:27 AM
Invoice #
N/A

Details