1 Hamilton Health Place
Eatontown - SN 2312000053: Red plastic handle that manually releases the stretcher wheels/legs broke off. You can still use your finger to pull on broken piece to use manual override (143080).
Please create w/o for tech to repair manual release handle. Tech will need,
1 release handle, 6500-001-141
1 spring, 6500-001-147
1 Semi-tubular rivet, 0025-187-000
1 actuator pivot, 6500-001-140
1 pivot pin, 6500-001-146
1 screw, 0023-163-000
5/4/26 Dpatton - Duplicate WO please cancel - This unit repair is completed on WO-01351565
3/16/26 Duplicate WO (please cancel)
3/5 KSmith --
3/3 KSmith -- Dexter advised that we can just continue to schedule this WO until found. FSEs have been working on RWJ PMs since the beginning of February and since the units move around a lot Dexter advised to just keep pushing this out until we find the unit as we are doing PMs
3/3 SRogers: Updating to reschedule as this unit was not found while on site yesterday.
2/24/26 RBerry- Updated due date based on parts.
🔧Work Performed
Duplicate unit on this WO
This unit repair is completed on WO-01351565
🔍Technician Findings
Duplicate unit on this WO
This unit repair is completed on WO-01351565
⚠️Problem Description
1 Hamilton Health Place
Eatontown - SN 2312000053: Red plastic handle that manually releases the stretcher wheels/legs broke off. You can still use your finger to pull on broken piece to use manual override (143080).
Please create w/o for tech to repair manual release handle. Tech will need,
1 release handle, 6500-001-141
1 spring, 6500-001-147
1 Semi-tubular rivet, 0025-187-000
1 actuator pivot, 6500-001-140
1 pivot pin, 6500-001-146
1 screw, 0023-163-000 https://www.ebiotrack.com/workorder.php?wo=71587
📄Description
6506
📧
Email: Your Order Has Been Fulfilled.
Completed May 1, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01351070 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70393254090]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351070Location: RWJH Station #10Address: 1 Hamilton Health Place Hamilton, NJ 08690Device: 6506 2312000053Problem Description: 1 Hamilton Health Place
Eatontown - SN 2312000053: Red
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351070Location: RWJH Station #10Address: 1 Hamilton Health Place Hamilton, NJ 08690Device: 6506 2312000053Problem Description: 1 Hamilton Health Place
Eatontown - SN 2312000053: Red
Timeline
📞
Case Linked Feb 10, 11:57 AM
Case Number:00567028
Subject:L2 review NO Quote Needed
Status:Closed
📋
▶
2
Work Order Created Feb 11, 11:03 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 11, 11:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:17m
⚠️9.0 business days
📅
Status: Ready for Scheduling by Audrey TharpFeb 24, 12:03 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13d 0h
👷
▶
2
Technician Assigned Feb 24, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 24m
🔩
7x Parts Added Feb 24, 4:12 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Feb 25, 8:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T15:00:00.000+0000
⚠️5.0 business days
🔄
Status: Reschedule by Shawn RogersMar 3, 8:10 AM
From:Scheduled
To:Reschedule
Duration in Previous:5d 23h
📅
▶
2
Dispatch Scheduled Mar 3, 8:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:14m
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithMar 5, 9:14 AM
Scheduled For:2026-03-10T15:00:00.000+0000
⏳4.0 business days
✔️
Status: Completed by Curtis AllenMar 10, 7:50 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 10h, 0m
⏳4.5 business days
💵
Status: Billing Review by Diane PattonMar 16, 1:44 PM
From:Closed
To:Billing Review
Duration in Previous:5d 17h
🚨35.0 business days
🏁
Status: Closed by Rhonnie ReevesMay 1, 2:50 PM
From:Billing Review
To:Closed
Duration in Previous:46d 1h
⏳2.0 business days
💵
Status: Billing Review by Diane PattonMay 4, 9:15 AM
From:Closed
To:Billing Review
Duration in Previous:2d 18h
⏳4.0 business days
🚫
Status: Canceled by Lauren ObergMay 7, 7:11 PM
From:Billing Review
To:Canceled
Duration in Previous:3d 9h
Bottlenecks
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)