Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351079 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Feb 11, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 13 Tech On Site ▶ Running 2 2
Dispatch 0.1d
Coordinators 0.6d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.6 days
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
2.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567420
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Erin Martin
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351079 (current) Invoiced
FCO • Philmon Mehari
Created: Feb 11, 2026 • Closed: Feb 12, 2026
WO-01351081 Invoiced
FCO • Philmon Mehari
Created: Feb 11, 2026 • Closed: Feb 12, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold - Dispatching to Philmon for SN#100241842 located ta US MED in Allendale NJ

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
▶
2 Case Linked Feb 11, 11:11 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351079
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 11, 12:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-11T18:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 49m
🔧
Status: Tech On Site by Philmon Mehari Feb 11, 4:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 32m
⏳ 1.9 business days
⏱️
▶
2 3x Labor Added Feb 12, 10:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 3.2 business days
⏱️
Labor Added Feb 18, 10:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 10:59 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567420
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Feb 11, 1:30 PM
Created
Feb 11, 11:13 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03104148 Labor Open 1 $155.00 Feb 12, 10:02 PM
WL-03104149 Labor Open 1.5 $95.00 Feb 12, 10:02 PM
WL-03104150 Travel Open 45 $0.00 Feb 12, 10:02 PM
WL-03110062 Labor Open 0.016666666666667 $38.00 Feb 18, 10:22 AM

Details