Q-00032410
Unknown issues with Blood Pressure Machine
-the screen will come up post error detected and they cannot get off of the screeen.
Welch Allyn, Spot Vital Signs LXi, SN: 212016214370
Part needed
1x - 501-0015-01
https://www.ebiotrack.com/workorder.php?wo=71584
12 x 12 x 12" Corrugated Boxes
Outbound 1Z01E3E70397533398
Est Delivery : 2/17/2026
Return 1Z01E3E79099947006
___
A-D Noise Test; Passed
Leak Test; Passed
Inflation Test; Passed
Dump Test; Passed
Pneumatic Accuracy Test
Set = Measured (+/-3mmHg)
0 mmHg = 0 mmHg
50 mmHg = 49.9 mmHg
150 mmHg = 149.0 mmHg
250mmHg = 250.1 mmHg
Temperature Accuracy Test; Passed
Cal Key = 97.3F (+/-0.2) ; Passed
96.4F = 96.4 F (+/-0.3F)
105.8F = 105.7 F (+/-0.3F)
Temperature Probe Test; Passed
SpO2 Functional Test; Passed
90% = 90% (+/-1%)
60 bpm = 60 (+/-1 bpm)
SpO2 Mode Current Test; Passed
Fail Safe Test; Passed
Over 15mmHg; Passed
PM Completed
🔍Technician Findings
Battery was not holding charge - needs replaced -
⚠️Problem Description
Q-00032410
Unknown issues with Blood Pressure Machine
-the screen will come up post error detected and they cannot get off of the screeen.
Welch Allyn, Spot Vital Signs LXi, SN: 212016214370
https://www.ebiotrack.com/workorder.php?wo=71589
To: jen.bryan@greaterbostonurology.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01351080
Body:
Dear Customer,
We have completed the service.
Location: IR Centers and Greater Boston Urology - Dedham
Work Order #: WO-01351080
Problem Description :
Q-00032410
Unknown issues with Blood Pressure Machine
-the screen will come up post error detected and they cannot get off of the screeen.
Welch
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 3, 2026
To: jen.bryan@greaterbostonurology.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351080 Location: IR Centers and Greater Boston Urology - Dedham Address: 910 Washington Street Dedham, MA 02026 Device: Q-00032410
Unknow
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 24, 2026
To: jen.bryan@greaterbostonurology.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351080 Location: IR Centers and Greater Boston Urology - Dedham Address: 910 Washington Street Dedham, MA 02026 Device: Q-00032410
Unknow
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 17, 2026
To: jen.bryan@greaterbostonurology.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351080 Location: IR Centers and Greater Boston Urology - Dedham Address: 910 Washington Street Dedham, MA 02026 Device: Q-00032410
Unknow
To: jen.bryan@greaterbostonurology.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090209_2-12-2026 8-28 AM (1).pdf, ShippingLabel_0001_1Z01E3E79099947006 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01351080
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamles
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01351080
Completed Feb 11, 2026
To: jen.bryan@greaterbostonurology.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01351080
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your
Timeline
📞
Case Linked Feb 2, 12:39 PM
Case Number:00564412
Subject:Quote Needed
Status:Closed
⚠️8.0 business days
📋
▶
3
Work Order Created Feb 11, 11:14 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician:Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 11, 4:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:5h 19m
🔩
▶
2
2x Parts Added Feb 12, 10:06 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:17h 30m
⏳2.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 16, 2:37 PM
From:Reschedule
To:On Hold
Duration in Previous:4d 4h
🚨16.0 business days
🔩
▶
3
3x Parts Added Mar 10, 8:36 AM
3x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:On Hold, Assigned
To:Assigned, Completed
Duration in Previous:21d 16h, 0m
📦
▶
2
Parts Requested Mar 10, 8:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Completed
To:Awaiting Parts
Duration in Previous:15m
💵
▶
2
Expenses Added Mar 10, 9:15 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:22m
⏳3.0 business days
🏁
Status: Closed by Ryan SchwochowMar 12, 3:47 PM
From:Reschedule
To:Closed
Duration in Previous:2d 6h
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonMar 17, 2:54 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 23h, 0m
🚨88.0 business days
🧾
Invoice Created Jul 21, 10:14 AM
Invoice Number:SM-256738
Bottlenecks
Assigned
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)