Q-00032468
Equipment will not calibrate , Fails electrical safety Recommend remove from service. Fails electrical safety.
Casmed - 740 Vital Signs Monitor
Asset ID#: 13203355
Serial #: 1033020
Physical Location: Gym
This unit will need to be sent to our repair depot for Eval - Repair - recal - pm to be completed.
2hr labor
3x shipping @28
https://www.ebiotrack.com/workorder.php?wo=71585
20 x 14 x 14" Corrugated Box
Outbound 1Z01E3E70395603815
Delivered 2/16/2026
Return 1Z01E3E79096887827
Shipper created a label, UPS has not received the package yet.
Prepaid return label and return instructions provided. Equipment was not returned to the depot. No inspection, testing, or repair was performed.
🔍Technician Findings
Customer approved the quoted depot service. EMSAR supplied the required return shipping box and prepaid return label; however, the equipment was not returned after follow-up notifications and automated awaiting-equipment reminders. No device was received for inspection, testing, or repair.
⚠️Problem Description
Q-00032468
Equipment will not calibrate , Fails electrical safety Recommend remove from service. Fails electrical safety.
Casmed - 740 Vital Signs Monitor
Asset ID#: 13203355
Serial #: 1033020
Physical Location: Gym
https://www.ebiotrack.com/workorder.php?wo=71590
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 24, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 17, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 10, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 3, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 24, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 17, 2026
To: eengelman@usgny.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351087 Location: Pine Valley Center Address: 661 North Main Street Spring Valley, NY 10977 Device: Q-00032468
Equipment will not calibrate , Fails elect
To: eengelman@usgny.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090210_2-12-2026 8-28 AM.pdf, ShippingLabel_0001_1Z01E3E79096887827.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01351087
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previ
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01351087
Completed Feb 11, 2026
To: eengelman@usgny.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01351087
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping addres
Timeline
📞
Case Linked Feb 9, 11:13 AM
Case Number:00566565
Subject:L2 review
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Feb 11, 11:23 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 11, 4:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:5h 13m
🔩
▶
2
2x Parts Added Feb 12, 10:08 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:17h 31m
⏳2.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 16, 2:33 PM
From:Reschedule
To:On Hold
Duration in Previous:4d 4h
🚨113.0 business days
👷
▶
2
Status: Assigned Jul 28, 9:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jul 30, 6:51 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268866
Bottlenecks
Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)