C57383-9265-02112026-10
Q-00032424
Asset ID: 19086081
Serial #: 20008840
Model: Welch Allyn - CP-200
Printer is non functional. Paper is getting jammed due to faulty roller.
This until will need to be serviced in our repair depot.
24 x 18 x 12" Corrugated Box
Outbound 1Z01E3E70399143056
Est Delivery: 2/16/2026
Return 1Z01E3E79094766881
___
Parts are no longer available - reinforced post as much as possible for reassembly - case firm as possible - replaced battery- input now prints ands functions as expected - unit is functionally ready
Cleaned device externals
Visual Inspection; Passed
Printhead in good condition, printer verified, cleaned
Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed
Touchscreen Calibrated
Battery Test; Passed
Audio Test; Passed
USB Host Test; Passed
USB Client Test; Passed
Keypad Test; Passed
ECG Lead Test; Passed
Printer Pattern Test; Passed
Printer Speed Test; (10mm/s, 25mm/s, 50mm/s); Passed
Ping Test; Passed
Ground Continuity; (≤0.1 Ohms) = ____ Ohms; Passed
Leakage current (≤300 µA) = ____ µA; Passed
Electrical Safety Test; Passed
Reset to factory defaults
🔍Technician Findings
Was able to duplicate issue. Unit's printhead motor was activating, but unit was not printing paper. Disassembled unit and removed the top panel of the unit. Was able to find the issue causing the paper not printing. All four of the unit's paper tray's plastic stands were broken off the unit, causing the paper tray to to sit right and causing the paper to not print. Unit will need to be quoted for a new paper tray to fix issue. Unit will also need a new battery since the original battery already in the unit, is dead.
1 x 700012 (Welch Allyn Paper Tray)
1 x (6 Volt - 4.5 Ah - UB645 - AGM Battery)
2 x Labor
3 x Shipping
Suspect unit dropped
⚠️Problem Description
C57383-9265-02112026-10
Q-00032424
Welch Allyn - CP-200
Asset ID: 19086081
Serial #: 20008840
Printer is non functional. Paper is getting jammed due to faulty roller.
This until will need to be serviced in our repair depot.
https://www.ebiotrack.com/workorder.php?wo=73304
To: stephanie.brownlow@cigna.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01351100
Body:
Dear Customer,
We have completed the service.
Location: Cigna - Plano
Work Order #: WO-01351100
Problem Description :
C57383-9265-02112026-10
Q-00032424
Welch Allyn - CP-200
Asset ID: 19086081
Serial #: 20008840
Printer is non functional. Paper is getting jammed due to faulty roller.
This until will
📧
Email: EMSAR Depot - Unable to Repair -
Completed Mar 13, 2026
To: stephanie.brownlow@cigna.com; stephanie.brownlow@evernorth.com
CC: scott.berry@emsar.com; sales@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: CP100,200 End of Support.pdf
Subject: EMSAR Depot - Unable to Repair -
Body:
Hello,
I hope this message finds you well.
Thank you for reaching out to us regarding the repair of your device. After careful investigation, we regret to inform you that we are unable to provide repair services for this specific model.
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 17, 2026
To: stephanie.brownlow@cigna.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01351100 Location: Cigna - Plano Address: 1640 Dallas Parkway Plano, TX 75093 Device: C57383-9265-02112026-10
Q-00032424
Welch Allyn - CP-200
A
To: stephanie.brownlow@cigna.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090214_2-12-2026 8-28 AM.pdf, ShippingLabel_0001_1Z01E3E79094766881.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01351100
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible,
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01351100
Completed Feb 11, 2026
To: stephanie.brownlow@cigna.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01351100
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shippi
JPG
renditionDownload (64)
Feb 11, 2026
Timeline
📞
Case Linked Feb 5, 10:21 AM
Case Number:00565637
Subject:getting error PO to long 2/11
Status:Closed
⚠️5.0 business days
📋
▶
3
Work Order Created Feb 11, 12:02 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:1m
📦
▶
2
Parts Requested Feb 11, 4:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:4h 40m
🔩
▶
2
2x Parts Added Feb 12, 10:14 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:17h 31m
⏳2.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 16, 2:26 PM
From:Reschedule
To:On Hold
Duration in Previous:4d 4h
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 3:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold
To:Assigned
Duration in Previous:4d 1h
⏳2.0 business days
⚠️
Status: Incomplete by Samuel KleinFeb 23, 8:59 AM
From:Assigned
To:Incomplete
Duration in Previous:2d 17h
🚨38.0 business days
🔩
▶
3
2x Parts Added Apr 15, 12:53 PM
2x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:Incomplete
To:Assigned
Duration in Previous:51d 2h
✔️
Status: Completed by Ryan SchwochowApr 15, 1:05 PM
From:Assigned
To:Completed
Duration in Previous:12m
📦
▶
2
Parts Requested Apr 15, 1:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Completed
To:Awaiting Parts
Duration in Previous:13m
💵
▶
2
Expenses Added Apr 15, 2:27 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:1h 8m
⏳4.0 business days
🏁
Status: Closed by Ryan SchwochowApr 20, 10:33 AM
From:Reschedule
To:Closed
Duration in Previous:4d 20h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 21, 2:36 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 4h, 0m
🚨64.0 business days
🧾
Invoice Created Jul 22, 11:36 AM
Invoice Number:SM-259762
Bottlenecks
Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)