Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351101 ↗ ServiceMax

HCA Urgent Care • Virtual Tech • PC

📍 CareNow - Seguin (4350-4326) — 1347 E Court St, Seguin TX, 78155

Feb 11, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (19 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 16 On Hold ▶ Running 2 2
Feb 16 → Feb 16 Assigned ▶ Running 0 2
Dispatch 0.0d
Holding 2.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.9 days
Created: Feb 11, 2026 Due: Mar 13, 2026 Completed: Feb 16, 2026 (25 days early)
📅
2.9 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567386
HCP L2 Review
Closed
Model: Welch Allyn - CP150 Model Type: EKG Asset ID: 6301020 Can't put info in. Doesn't want to do anything.
Priority
High
Origin
Phone
Reason
New Case
Contact
Edna Trevino
Owner
Virtual Tech
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351101 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 11, 2026 • Closed: Feb 16, 2026
WO-01351179 On Hold
Virtual Tech - Field Repair
Created: Feb 11, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
2.9d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11 emailed location requesting they perform a hard reset hard reset did not resolve issue - sending tech onsite
🔍 Technician Findings
hard reset did not resolve issue - sending tech onsite
⚠️ Problem Description
Model: Welch Allyn - CP150 Model Type: EKG Asset ID: 6301020 Can't put info in. Doesn't want to do anything. https://www.ebiotrack.com/workorder.php?wo=71593

Timeline

📞
Case Linked Feb 11, 10:04 AM
Case Number: 00567386
Subject: HCP L2 Review
Status: Closed
📋
▶
2 Work Order Created Feb 11, 12:04 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
▶
4 Labor Added Feb 16, 1:48 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 5d 1h, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 19, 9:22 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254331

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567386
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 11, 12:04 PM
Invoice #
SM-254331

Work Details (1)

Name Type Status Qty Amount Date
WL-03107311 Labor Open 0.016666666666667 $37.25 Feb 16, 1:48 PM

Details