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← WO Overview

WO-01351102 ↗ ServiceMax

MIDMARK • Repair • P4

📍 CCFHC Administrative Office — 201 Magnolia Ave SW, Winter Haven FL, 33880-2943

Feb 11, 2026 → Feb 26, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 26, 2026
6 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 26, 2026
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 18 Assigned ▶ Running 4 4 / 4
Feb 18 → Feb 26 Scheduled ▶ Running 6 10 / 4
Feb 26 → Feb 26 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Coordinators 11.8d
Field Work 0.1d
Billing 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.8 days
Over SLA
Field Work
0.1 days
Billing
1.2 days
Over SLA
Created: Feb 11, 2026 Due: Feb 17, 2026 Completed: Feb 26, 2026 (8 days late)
📅
10.9 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00567358
Repair
Closed
Zone 2 PROBLEM SUMMARY MGIV - Install USB Kits (4) ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Jacqueline Bouvier
Owner
Erin Martin
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351102 (current) Invoiced
Repair • Anthony Wright
Created: Feb 11, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 AJinerson - Email logged on WO-01351102. Sent email back to Jackie confirming we will have tech scheduled for Winter Haven (WO-01351102) on Thurs. 2/26 with eta between 10am-12pm. Asking for her to confirm it is just for the 1 unit that we have on file, and asking for POC, parts location, and arrival instructions.

POC: Terrence Wright or Janel Davis-Hamilton

Arrival: Upon Anthony’s arrival, Anthony can ask for either Terrence Wright or Janel Davis-Hamilton who I have CC’d in this email.

The autoclave having the USB placed will be for our dental Autoclave.


2/18/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie requesting to schedule the Winter Haven location (WO-01351102) on Thursday, 2/26. *Jackie still waiting on confirmation of date for Davenport location*


2/16/26 AJinerson - Email logged on WO-01351102. Received email back from Jackie stating she is working/checking with both of these centers to confirm which dates work best for them and she will reply and let us know as soon as she hears back.


2/13/26 AJinerson - Email logged on WO-01351102. Sent email to POC Jackie following up to schedule below WOs:

CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880 - (WO-01351102)


Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 - (WO-01351103, WO-01351596, and WO-01351596)


2/13/26 AJinerson - Call logged on WO-01351102 - Called Jackie to follow up and schedule tech visit for both locations. 


2/11/26 AJinerson - Call logged on WO-01351102. Called Jackie to follow up and schedule tech visit for this service. Spoke with Heather who tried getting in contact w/ Jackie. Was transferred to Jackie's VM and left VM. 


02/11/2026 EMartin called Jacqueline Bouvier / (866) 234-8534 left VM advising WO-01351102 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
2/26/26 AMW - Located autoclave and installed USB kit. Perform function test. Equipment passed all tests. Gave inservice on how USB unit works. Notify POC of equipment status.
🔍 Technician Findings
2/26/26 AMW - Locate autoclave and install USB kit. Perform function test. Give inservice on how USB unit works. Notify POC of equipment status.
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY MGIV - Install USB Kits (4) ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 11, 9:28 AM
Case Number: 00567358
Subject: Repair
Status: Closed
📋
Work Order Created Feb 11, 12:06 PM
Work Order: WO-01351102
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Erin Martin Feb 11, 12:17 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
👷
▶
2 Technician Assigned Feb 11, 2:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 59m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-26T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 26, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
5x Labor Added Feb 26, 10:32 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.25, 0.25, 91, 8
✔️
Status: Completed by Anthony Wright Feb 26, 11:19 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 53m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 2, 5:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
▶
2 Status: Invoice Pending Mar 3, 12:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 6, 3:48 PM
Invoice Number: SM-255463

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00567358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 26, 10:00 AM
Created
Feb 11, 12:06 PM
Invoice #
SM-255463

Work Details (5)

Name Type Status Qty Amount Date
WL-03121019 Labor Open 2.25 $0.00 Feb 26, 10:32 AM
WL-03121020 Labor Open 1.25 $137.50 Feb 26, 10:32 AM
WL-03121021 Labor Open 0.25 $0.00 Feb 26, 10:32 AM
WL-03121022 Travel Open 91 $0.00 Feb 26, 10:32 AM
WL-03121023 Travel Open 8 $110.00 Feb 26, 10:32 AM

Details