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WO-01351112 ↗ ServiceMax

THE DODGE COMPANY • Part Order • PSM

📍 Kyker Funeral Homes, Mr. Robert Jenkins — 113 W North St, Sweetwater TN, 37874-2627

Feb 11, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 0 biz days
Paused: 5 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 19, 2026
5 business days (not counted)
Created: Feb 11, 2026 Invoiced: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Assigned ▶ Running 0 0
Feb 11 → Feb 11 L2 Screening ▶ Running 0 0
Feb 11 → Feb 19 Awaiting Parts ⏸ Paused 5
Dispatch 0.0d
Material Management 5.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
5.8 days
Over SLA
Billing
0.0 days
Created: Feb 11, 2026 Due: Mar 13, 2026 Completed: Feb 19, 2026 (22 days early)
📅
5.8 days Total Age
⏱️
5.8d in Awaiting Parts Longest Stage
🔄
5 transitions Status Changes
⚠️
4.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566942
L2 review - EMS -* PO attached, no quote needed
Closed
[0900560] F-W #20 Cot Crutch Tip w/ Insert (PAIR) Qty: 1 *** Please acknowledge receipt of this Dropship order by emailing dropship@dodgeco.com. *** It is important to deliver to the shipping address found in the upper left-hand corner of our purchase order and not to Dodge’s offices in Billerica, MA. *** If there are any questions, please contact Dodge at dropship@dodgeco.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dodge
Owner
Jessica Sells
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351112 (current) Invoiced
Part Order • Customer Part Sale
Created: Feb 11, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 5.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
5.8d / 3.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
[0900560] F-W #20 Cot Crutch Tip w/ Insert (PAIR) Qty: 1 *** Please acknowledge receipt of this Dropship order by emailing dropship@dodgeco.com. *** It is important to deliver to the shipping address found in the upper left-hand corner of our purchase order and not to Dodge’s offices in Billerica, MA. *** If there are any questions, please contact Dodge at dropship@dodgeco.com

Timeline

📞
Case Linked Feb 10, 10:06 AM
Case Number: 00566942
Subject: L2 review - EMS -* PO attached, no quote needed
Status: Closed
2.0 business days
📋
2 Work Order Created Feb 11, 12:34 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Feb 11, 12:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
⚠️ 6.0 business days
🔩
2 2x Parts Added Feb 19, 8:49 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Audrey Tharp
From: Awaiting Parts
To: Closed
Duration in Previous: 7d 20h
3.0 business days
📄
2 Status: Ready to Bill Feb 23, 11:30 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 95.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-254658

Bottlenecks

Awaiting Parts
Duration: 5.8 business days (threshold: 3.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566942
Closed
📦
Parts Order 00090149
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 11, 12:34 PM
Invoice #
SM-254658

Work Details (2)

Name Type Status Qty Amount Date
WL-03111654 Parts Open 1 $16.20 Feb 19, 8:49 AM
WL-03111655 Expenses Open 1 $15.22 Feb 19, 8:49 AM

Details