follow up to WO-01317369 * No quote needed per SMC
Closed
follow up to WO-01317369
nspection #: 31480
Asset ID: 13199287
Serial #: SN5260141
Model: Philips / Burton - UV503
Notes: Failed Electrical Safety (Damaged Torn Power Supply Cord). Recommend remove from service. Wires exposed and ground prong missing from power cord.
Parts needed
1 power cord, 1006907
1 strain relief, 0002756
2/16/26 AJinerson - Called site to schedule tech visit now that we have ETA on parts. Spoke with Ginger who confirmed this is the number for the Port Charlotte site, but Lacy Palmer may be on-site today (she manages multiple sites).
Spoke with Lacy who confirmed tech visit for Thursday, 2/19 with arrival between 12pm-2pm.
POC: Lacy
Arrival instructions: None, parts to be delivered tomorrow, 2/17.
🔧Work Performed
replaced and installed new power and p clamp
tested function of light
returned back to service
🔍Technician Findings
arrived at site found Burton light with power cord damaged
⚠️Problem Description
follow up to WO-01317369
nspection #: 31480
Asset ID: 13199287
Serial #: SN5260141
Model: Philips / Burton - UV503
Notes: Failed Electrical Safety (Damaged Torn Power Supply Cord). Recommend remove from service. Wires exposed and ground prong missing from power cord.
Parts needed
1 power cord, 1006907
1 strain relief, 0002756 https://www.ebiotrack.com/workorder.php?wo=71594
📋
Outbound to +19416130022
Completed Feb 16, 2026
2/16/26 AJinerson - Called site to schedule tech visit now that we have ETA on parts. Spoke with Ginger who confirmed this is the number for the Port Charlotte site, but Lacy Palmer may be on-site today (she manages multiple sites).
Spoke with Lacy who confirmed tech visit for Thursday, 2/19 with arrival between 12pm-2pm.
POC: Lacy
Arrival instructions: None, parts to be delivered tomorrow, 2/17.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: lacy.palmer@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351113Location: North Port, Tuscola Blvd COID 19495Address: 5616 Tuscola Blvd North Port, FL 34287Device: Problem Description: follow up to WO-01317369
nspection #: 31480
Asset
📅
WO-01351113 - Repair - North Port - North Port, Tuscola Blvd COID 19495
Feb 19, 2026 12:30pm – 2:30pm
Work Order: WO-01351113
Account: HCA Urgent Care
Customer Case Number:
Location: North Port, Tuscola Blvd COID 19495
Address: 5616 Tuscola Blvd, North Port, FL 34287
Manufacturer:
Model #:
Serial #:
Contact Name: Lacy Palmer
Contact Phone: (941) 613-0022
Contact Email: lacy.palmer@hcahealthcare
Timeline
📞
Case Linked Feb 9, 2:10 PM
Case Number:00566697
Subject:follow up to WO-01317369 * No quote needed per SMC
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 11, 12:36 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 11, 1:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:40m
⏳2.0 business days
🔩
▶
2
3x Parts Added Feb 12, 2:06 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 0h
⏳2.0 business days
📅
Status: Ready for Scheduling by Stephanie RamenFeb 14, 11:31 AM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:1d 21h
⏳0.0 business days
👷
▶
2
Technician Assigned Feb 16, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 23h
🗓️
▶
2
Status: Scheduled Feb 16, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-19T17:30:00.000+0000
⏳3.0 business days
⏱️
3x Labor Added Feb 19, 3:34 PM
Type:Labor, Travel
Status:Open
Qty:2, 85
✔️
Status: Completed by Yves DessinFeb 19, 3:39 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 4h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 23, 5:27 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
▶
2
Status: Invoiced Feb 23, 5:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254713
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)