Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Livewell Urgent Care of Worthington — 121 W Wilson Bridge Rd, Ste B, Worthington OH, 43085-2701
Feb 11, 2026 → Feb 25, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 11 → Feb 11 | Created | ▶ Running | 0 | 0 / 4 |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Feb 11 → Feb 11 | Assigned | ▶ Running | 0 | 0 / 4 |
| Feb 11 → Feb 13 | Awaiting Parts - Customer | ⏸ Paused | 2 | — |
| Feb 13 → Feb 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Feb 13 → Feb 13 | Entered | ▶ Running | 0 | 0 / 4 |
| Feb 13 → Feb 13 | Assigned | ▶ Running | 0 | 0 / 4 |
| Feb 13 → Feb 25 | Scheduled | ▶ Running | 7 | 7 / 4 |
| Feb 25 → Feb 25 | Tech On Site | ▶ Running | 0 | 7 / 4 |
| Feb 25 → Feb 25 | Tech Off Site | ▶ Running | 0 | 7 / 4 |
| Feb 25 → Feb 25 | Scheduled | ▶ Running | 0 | 7 / 4 |
| Feb 25 → Feb 26 | Tech On Site | ▶ Running | 1 | 8 / 4 |
2/23/2026 CRamen attempted to call to schedule sooner but facility is closed Mondays and Tuesdays.
02/19/2026 LHill-sent email to Kristen recapping our conversation so her boss knows it wasn't her fault that this isn't fixed.
See logged email.
02/19/2026 LHill-spoke with Kristen and explained to her that we had a technical issue on our end and this WO didn't get placed on techs calendar for this morning. He is not in your area today to pull him there. She explained that they really need this fixed. I advised I saw this scheduled for 02/26 and that is our 1st available. She was wanting it done before then but I told her I didn't have any other openings till 02/26. Told her we could call her if something ended up cancelling before then. She would like an email sent so upper management knows this was not her fault.
02/19/2026 LHill-after reviewing this WO this did not populate on techs calendar so therefore he is in Kentucky today for another WO. there is no way we can get him there today. I will ask customer if she wants to keep this scheduled for 02/26
02/19/2026 LHill-called 6143230644 spoke with Kristen and advised her I was in a meeting earlier and I will check to see where the tech is at.
02/17/2026 EMartin
The status of your package has changed.
Rescheduled Delivery Date: Wednesday, 02/18/2026
Exception Reason: The receiving business was closed. A second attempt will be made on the next business day.
Exception Resolution: Your delivery has been rescheduled for the next business day.
02/16/2026 EMartin
The status of your package has changed.
Exception Reason: Delivery has been rescheduled to the next business day due to holiday closures.
Exception Resolution: Your delivery has been rescheduled for the next business day.
2/13/2026 CRamen Kristen called and said she will have someone there in the morning on Thursday 2/19/2026 with tech arrival around 9am.
2/13/2026 CRamen spoke to Kristen and they are closed on Mondays and Tuesdays and dont open till noon other days. She requested Thursday 2/26/2026 with tech arrival after noon.
2/13/2026jsells
Ship To Name: Livewell Urgent Care of Worthington Ship To Address: 121 W Wilson Bridge Rd Ste B Ship To City/State: Worthington, OH 43085-2701 Waybill (Tracking #): 1ZE444250372672012 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT2/12/2026 CRamen spoke with Kristen and she said parts havent come yet and will call when they do because they need the unit fixed asap
2/11/2026 CRamen spoke to Kristen and told her as soon as I get parts eta I will call to schedule. assigned to JMoceri and placed into APC
02/11/2026 EMartin called Kristen Joyce / (614) 323-0644 advising WO-01351117 created A coordinator will be reaching out to get this scheduled
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03120229 | Labor | Open | 1.3333333333333 | $0.00 | Feb 25, 7:46 PM |
| WL-03120230 | Labor | Open | 2.3166666666667 | $0.00 | Feb 25, 7:46 PM |
| WL-03120231 | Labor | Open | 0.93333333333333 | $110.00 | Feb 25, 7:46 PM |
| WL-03120232 | Labor | Open | 1.0833333333333 | $0.00 | Feb 25, 7:46 PM |
| WL-03120233 | Travel | Open | 57 | $110.00 | Feb 25, 7:46 PM |
| WL-03120234 | Travel | Open | 51 | $0.00 | Feb 25, 7:46 PM |
| WL-03120235 | Travel | Open | 113 | $0.00 | Feb 25, 7:46 PM |