New Voice Message from PUBLIX CORAL (954) 344-5565 on 02/10/2026 8:55 PM
Closed
(954) 344-5560
Use this password to access the kiosk: #7AHGL4E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/16/26 AJinerson - Received notice from FSE that parts were not delivered in time, and this will need to be rescheduled as tech is already gone for the day and parts arrived after tech was already en-route.
2/13/26 AJinerson - WO released late, there is a chance of EMSAR FSE not meeting SLA, if parts do not arrive in time to service on 2/16.
2/11/2026jsells
spoke with Gabby, higi has no power, working outlet, store has a key, store has rebooted the higi
🔧Work Performed
Replaced the PC
ran all functional tests
🔍Technician Findings
Non bootable kiosk
⚠️Problem Description
(954) 344-5560
Spoke with pharmacist, plugged kiosk into wall outlet. Verified LEDs working. Top monitor black, bottom monitor blue with no sync. Confirmed key onsite.
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Use this password to access the kiosk: #7AHGL4E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📞
Call
Completed Feb 17, 2026
New PC installed and working as expected.
DEVICE
MergeId Last Contacted Status
107972 02/17/2026 2:59:38 pm -08:00 Deployed
1232 02/09/2026 8:19:15 pm -08:00 Retired
📞
Call
Completed Feb 11, 2026
Spoke with pharmacist, plugged kiosk into wall outlet. Verified LEDs working. Top monitor black, bottom monitor blue with no sync. Confirmed key onsite.
📋
Outbound to +19543445560
Completed Feb 11, 2026
spoke with Gabby, higi has no power, working outlet, store has a key, store has rebooted the higi
Work Order: WO-01351120
Account: HIGI LLC
Customer Case Number:
Location: Publix 1121
Address: 6270 West Sample Road, Coral Springs, FL 33067
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1204
Contact Name: EMSAR EMSAR
Contact Phone:
Contact Email:
Due Date: 2/1