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WO-01351121 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - South Providence, RI — 712 Broad St, Providence RI, 02907

Feb 11, 2026 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (37 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Mar 18, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 24 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Mar 18 → Apr 22, 2026
25 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 11, 2026 Completed: Apr 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Mar 18 Ready for Scheduling ▶ Running 24 24
Mar 18 → Mar 18 Assigned ▶ Running 0 24
Mar 18 → Apr 22 Scheduled ▶ Running 25 49
Dispatch 0.0d
Coordinators 50.7d
Billing 7.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.7 days
Over SLA
Billing
7.0 days
Over SLA
Created: Feb 11, 2026 Due: May 11, 2026 Completed: Apr 22, 2026 (19 days early)
📅
49.7 days Total Age
⏱️
25.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
53.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567302
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 101 https://www.ebiotrack.com/inspection.php?iid=33018
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patricia Pichirilo
Owner
Erin Martin
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351121 (current) Invoiced
Inspection • Nick O'Neill
Created: Feb 11, 2026 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 25.5 days stuck in "Scheduled"
⏱️
Total Delay 53.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.7d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
25.5d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/18 KSmith -- Scheduled for 4/22 with Rosanna. 9-11am

3/18 KSmith -- Sent email to schedule for 4/22

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 101 https://www.ebiotrack.com/inspection.php?iid=33018

Timeline

📞
Case Linked Feb 11, 6:00 AM
Case Number: 00567302
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 11, 1:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 25.0 business days
👷
2 Technician Assigned Mar 18, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 22h
🗓️
2 Status: Scheduled Mar 18, 3:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-22T13:00:00.000+0000
🚨 26.0 business days
⏱️
2 3x Labor Added Apr 22, 3:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 23h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 23, 12:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 53m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 5h
🧾
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Ready for Scheduling
Duration: 24.7 business days (threshold: 1.0 business days)
Exceeded by 23.7 business days
Scheduled
Duration: 25.5 business days (threshold: 2.0 business days)
Exceeded by 23.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00567302
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Apr 22, 9:00 AM
Created
Feb 11, 1:08 PM
Invoice #
SM-260858

Work Details (3)

Name Type Status Qty Amount Date
WL-03196181 Labor Open 1 $0.00 Apr 22, 3:14 PM
WL-03196182 Labor Open 4.5 $2,270.40 Apr 22, 3:14 PM
WL-03196183 Labor Open 1.5 $0.00 Apr 22, 3:14 PM

Details