Primary Delay35.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay41.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/8/26 AJinerson - Called site needing to reschedule due to urgent repair came in that tech needs to cover. Spoke with operator, Martha, who transferred me to site directly. Spoke with front desk who transferred me to Kim and confirmed rescheduling for Monday, 4/13 between 9am-11am.
DO NOT RESCHEDULE.
POC onsite: Kim or Christine
Arrival Instructions: Have tech check in with either POC upon arrival.
*Do not reschedule, site says they were due in March*
4/2/26 AJinerson - Received call back from Kim Hudak confirming tech visit for Thursday, 4/9 with eta between 9am-11am.
POC onsite: Kim or Christine
Arrival Instructions: Have tech check in with either POC upon arrival.
*Do not reschedule, site says they were due in March*
4/2/26 AJinerson - Received call from Kim Hudak needing to schedule their inspection stating it was due in March but our WO shows May.
Called Kim back at (386) 868-7387 - and left VM regarding scheduling service.
🔧Work Performed
4/13/26 AMW - Performed annual inspection on all medical equipment located. Total of 133 pieces of equipment inspected. 1 failure AED with expired accessories. NO FOLLOW UP NEEDED. POC will order parts from distributor. Notified POC of inspection findings and completion.
🔍Technician Findings
4/13/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 114
https://www.ebiotrack.com/inspection.php?iid=33019
📋
Outbound to +13865060111
Completed Apr 8, 2026
4/8/26 AJinerson - Called site needing to reschedule due to urgent repair came in that tech needs to cover. Spoke with operator, Martha, who transferred me to site directly. Spoke with front desk who transferred me to Kim and confirmed rescheduling for Monday, 4/13 between 9am-11am.
DO NOT RESCHEDULE.
📋
Inbound from +13868687387
Completed Apr 2, 2026
4/2/26 AJinerson - Received call back from Kim Hudak confirming tech visit for Thursday, 4/9 with eta between 9am-11am.
POC onsite: Kim or Christine
Arrival Instructions: Have tech check in with either POC upon arrival.
📋
Inbound from +13865060111
Completed Apr 2, 2026
location advising their inspections should have been done in March.
Apr 2, 2026 11:35am
@Dylan Nakoff Hi Dylan, this customer just reached out informing us that their inspection was actually due in March 2026, but our WO is reflecting May 2026. I do show that their last inspection was in March 2025. We confirmed with customer to schedule for 4/9/2026, but wanted to make sure you were aware of this as well.
Work Order: WO-01351122
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Ormond Beach #3638
Address: 420 S. Nova Road, Ormond Beach, FL 32174
Manufacturer:
Model #:
Serial #:
Contact Name: Christina Hinton
Contact Phone: 386-506-0111
Contact Email: chinton@conviva
Timeline
📞
Case Linked Feb 11, 6:00 AM
Case Number:00567303
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 11, 1:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨36.0 business days
👷
▶
2
Technician Assigned Apr 2, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:49d 21h
🗓️
▶
2
Status: Scheduled Apr 2, 11:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-09T13:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Abby JinersonApr 8, 2:32 PM
Scheduled For:2026-04-13T13:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Abby JinersonApr 10, 9:42 AM