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WO-01351124 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Field Repair • P3

📍 ADCS - 452 - Punta Gorda — 329 E Olympia Avenue, Punta Gorda FL, 33950

Feb 11, 2026 → Feb 17, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 17, 2026
✗ SLA Missed
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Feb 11, 2026 Completed: Feb 17, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 3
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 3
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 3
Feb 11 → Feb 17 Scheduled ▶ Running 3 3 / 3
Feb 17 → Feb 17 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.8 days
Created: Feb 11, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
3.7 days Total Age
⏱️
3.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567198
HCP L2 Review
Closed
Tuttnauer - 3870EA Autoclave Asset ID: 6279240 Serial #: 29033 The machine is not drying properly. Please use Alexa as the on-site contact. Cell: 941-875-7008
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alexa Ruiz
Owner
Virtual Tech
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351124 (current) Invoiced
Virtual Tech - Field Repair • Anthony Wright
Created: Feb 11, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.5 days stuck in "Scheduled"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 AJinerson - Called and confirmed with Alexa to schedule tech visit for Tuesday, 2/17 with arrival between 11am-1pm. 

**discussed w/ tech sup and confirmed this is the soonest available date we have, as local EMSAR tech is on PTO through 2/20 and we will have to travel tech over 3 hours 1-way to cover** 

🔧 Work Performed
2/17/26 AMW - Arrived on site and spoke with Ashley. She said that there is a new doctor on site and they have been running the autoclave more often up to 4 times per day. When I inspected the unit the door seal and pressure relief valve looked old and worn. Last PM on this unit was in July of 2025. Ashley said the packs are not drying and she showed me how they loaded the unit to be sure of not over packing the chamber with packs. I installed a new PM kit and ran a test cycle with 3 packs in the chamber spread out. Autoclave ran correctly and packs came out dry. I notified POC of equipment status.
🔍 Technician Findings
2/17/26 AMW - Locate autoclave and confirm issue. Repair if possible, order parts if needed. Notify POC of equipment status.
⚠️ Problem Description
Tuttnauer - 3870EA Autoclave Asset ID: 6279240 Serial #: 29033 The machine is not drying properly. Please use Alexa as the on-site contact. Cell: 941-875-7008 https://www.ebiotrack.com/workorder.php?wo=71595

Timeline

📞
Case Linked Feb 10, 3:43 PM
Case Number: 00567198
Subject: HCP L2 Review
Status: Closed
📋
▶
2 Work Order Created Feb 11, 1:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 11, 2:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 41m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 17, 10:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
2 3x Labor Added Feb 17, 11:49 AM
3x Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added Feb 17, 5:06 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wright
From: Tech On Site
To: Completed
Duration in Previous: 6h 12m
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 10:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 23, 9:51 AM
Invoice Number: SM-254583

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00567198
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 17, 11:00 AM
Created
Feb 11, 1:15 PM
Invoice #
SM-254583

Work Details (6)

Name Type Status Qty Amount Date
WL-03108611 Labor Open 3.5 $318.50 Feb 17, 11:49 AM
WL-03108612 Travel Open 179 - Feb 17, 11:49 AM
WL-03108613 Travel Open 179 - Feb 17, 11:49 AM
WL-03108615 Parts Open 1 $448.77 Feb 17, 11:51 AM
WL-03109082 Labor Open 2.5 $372.50 Feb 17, 5:06 PM
WL-03109083 Labor Open 3.5 $0.00 Feb 17, 5:06 PM

Details