Detailed work order timeline, KPIs, and analysis
Carelon • Virtual Tech - Field Repair • P3
📍 Carelon - CA-OC Fullerton — 1521 S. Harbor Blvd., Fullerton CA, 92832-3402
Feb 11, 2026 → May 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 11 → Feb 11 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 11 → Feb 17 | Awaiting Parts | ⏸ Paused | 3 | — |
| Feb 17 → Feb 18 | Reschedule | ▶ Running | 1 | 1 / 3 |
| Feb 18 → Feb 19 | Assigned | ▶ Running | 1 | 2 / 3 |
| Feb 19 → Feb 24 | Scheduled | ▶ Running | 3 | 5 / 3 |
| Feb 24 → Feb 24 | Completed | ▶ Running | 0 | 5 / 3 |
| Feb 24 → Feb 24 | Incomplete | ▶ Running | 0 | 5 / 3 |
| Feb 24 → Feb 25 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 25 → Feb 26 | Reschedule | ▶ Running | 1 | 6 / 3 |
| Feb 26 → Feb 27 | Assigned | ▶ Running | 1 | 7 / 3 |
| Feb 27 → Mar 3 | Scheduled | ▶ Running | 2 | 9 / 3 |
| Mar 3 → Mar 3 | Entered | ▶ Running | 0 | 9 / 3 |
| Mar 3 → Mar 3 | Assigned | ▶ Running | 0 | 9 / 3 |
| Mar 3 → Mar 4 | Scheduled | ▶ Running | 1 | 10 / 3 |
| Mar 4 → Mar 4 | Entered | ▶ Running | 0 | 10 / 3 |
| Mar 4 → Apr 1 | Assigned | ▶ Running | 20 | 30 / 3 |
| Apr 1 → Apr 1 | Tech On Site | ▶ Running | 0 | 30 / 3 |
| Apr 1 → Apr 1 | Completed | ▶ Running | 0 | 30 / 3 |
| Apr 1 → Apr 6 | Incomplete | ▶ Running | 3 | 33 / 3 |
| Apr 6 → Apr 16 | Awaiting Parts | ⏸ Paused | 8 | — |
| Apr 16 → Apr 22 | Reschedule | ▶ Running | 4 | 37 / 3 |
| Apr 22 → Apr 22 | Assigned | ▶ Running | 0 | 37 / 3 |
| Apr 22 → Apr 24 | Scheduled | ▶ Running | 2 | 39 / 3 |
| Apr 24 → Apr 28 | Awaiting Parts | ⏸ Paused | 2 | — |
| Apr 28 → May 5 | Reschedule | ▶ Running | 5 | 44 / 3 |
| May 5 → May 14 | Scheduled | ▶ Running | 7 | 51 / 3 |
5-5 Mburris email from POC Mikayia to set appt 5-13 9am
5-5 Mburris email sent to POC looking for 5-13 with an arrival window between 9am and 10:30am/ tech will be on PTO and will miss SLA discussion in meeting with tech supervisor
4/30/26 Rberry- Updated due date based on parts.
4-29 Mburris
Estimated delivery help
Tomorrow, April 30 between 11:45 A.M. - 2:45 P.M.
L
4/28/2026jsells
UPS Exception Notification, Tracking Number 1ZE444250370516613
The status of your package has changed.
Exception Reason: We were unable to dispatch the trailer on time. This may cause a delay.
Exception Resolution: Delivery will be delayed by one business day.
CONFIRMED
4/22/26 Rberry- Updated delay code to ASC related due to gap in communication to customer.
04/22/2026 LHill-rec'd email from Mikayla Solivan-My available staff will hand it to the technician.
04/22/2026 LHill-sent email to Katherine-Thank you. I got this scheduled. Where will the parts be when he arrives?
4/22/2026 LHill-rec'd email from Katherine Rodelo-Yes. That works,
See logged email.
04/22/2026 LHill-sent email to Katherine Rodelo-We currently have availability on 4-23 with an arrival window between 11am and 1:00pm. Please let us know if this works for you.
See logged email.
4/21/26 RBerry- Parts delivered on 4/13 but WO was not released back to ASC until 4/16. Updated due date and removed delay code.
04/21/2026 LHill-sent email to Katherine Rodelo-We currently have availability on 4-23 with an arrival window between 11am and 1:00pm. Please let us know if this works for you.
See logged email.
04/20/2026 LHill-sent email to Katherine Rodelo trying to schedule tech visit. I offered 04/23 with tech arrival between 8AM-10AM.
4-16 Mburris email sent to POC to set 4-22
1ZE444250370662198
Delivered On
Monday, April 13 at 11:56 A.M. at Front Desk
4/8/2026jsells
Ship To Name: Carelon - CA-OC Fullerton Ship To Address: 1521 S Harbor Blvd Ship To City/State: Fullerton, CA 92832-3402 Waybill (Tracking #): 1ZE444250370662198 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 08-APR-2026 LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT LINE NO: 2.1 QTY: 1 ITEM: 016-1625-00 SERIAL #: DESCRIPTION: LOCKING GAS SPRING LINE NO: 3.1 QTY: 1 ITEM: 002-1933-00 SERIAL #: DESCRIPTION: KIT, HI-LO ACTUATOR CAP3/31/26 Rberry- Chattered: @Nicholas Willick @Jeffrey Pastor @Omar Serrano What is needed to proceed with this WO? I see internal notes stating: unit not working as intended due to parts not operating like OEM parts. Will place parts order for correct parts that can be purchased through midmark but I do not see that this WO followed the process for a new parts order. Please advise. @Michael Burris
3/4 os unit not working as intended due to parts not operating like OEM parts. Will place parts order for correct parts that can be purchased through midmark
2-27 Mburris set with katherine 3-3 10am
2/26/26 RBerry- Updated due date based on parts.
2-23-26 R additional part needed,please order from RPI due part not available through midmark,part number needed is MLK189.2/19/26 RBerry- Updated due date based on parts. Updated delay code.
2-19 Mburris called and set appt katherine 2-23 9am
2-18 Mburris email sent to POC
02/12/2026 EMartin
Order No: 755095
Customer PO No: PO016228
Customer: EMSAR Inc
Ship To Name: Carelon - CA-OC Fullerton
Ship To Address: 1521 S Harbor Blvd
Ship To City/State: Fullerton, CA 92832-3402
Waybill (Tracking #): 1ZE444250372129547
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 016-1625-00 SERIAL #: DESCRIPTION: LOCKING GAS SPRING
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03108986 | Parts | Open | 1 | $0.00 | Feb 17, 4:20 PM |
| WL-03108987 | Expenses | Open | 1 | $0.00 | Feb 17, 4:20 PM |
| WL-03117029 | Labor | Open | 1 | $149.00 | Feb 23, 9:58 PM |
| WL-03117030 | Labor | Open | 1.5 | $223.50 | Feb 23, 9:58 PM |
| WL-03117031 | Labor | Open | 1 | $0.00 | Feb 23, 9:58 PM |
| WL-03117032 | Travel | Open | 15 | - | Feb 23, 9:58 PM |
| WL-03117033 | Travel | Open | 15 | - | Feb 23, 9:58 PM |
| WL-03119774 | Parts | Open | 1 | $0.00 | Feb 25, 3:17 PM |
| WL-03119775 | Expenses | Open | 1 | $0.00 | Feb 25, 3:17 PM |
| WL-03129001 | Labor | Open | 1.5 | $223.50 | Mar 3, 9:00 PM |
| WL-03129002 | Labor | Open | 1.5 | $223.50 | Mar 3, 9:00 PM |
| WL-03129003 | Travel | Open | 35 | - | Mar 3, 9:00 PM |
| WL-03179110 | Parts | Open | 1 | $91.80 | Apr 9, 9:00 AM |
| WL-03179111 | Parts | Open | 1 | $250.10 | Apr 9, 9:00 AM |
| WL-03179112 | Expenses | Open | 1 | $28.03 | Apr 9, 9:00 AM |
| WL-03189041 | Parts | Open | 1 | $62.10 | Apr 16, 3:51 PM |
| WL-03189042 | Expenses | Open | 1 | $0.00 | Apr 16, 3:51 PM |
| WL-03198920 | Labor | Open | 1 | $0.00 | Apr 23, 9:41 PM |
| WL-03198921 | Labor | Open | 2 | $298.00 | Apr 23, 9:41 PM |
| WL-03198922 | Labor | Open | 1 | $0.00 | Apr 23, 9:41 PM |
| WL-03203304 | Parts | Open | 1 | $94.10 | Apr 28, 8:26 AM |
| WL-03203305 | Parts | Open | 1 | $0.00 | Apr 28, 8:26 AM |
| WL-03203306 | Expenses | Open | 1 | $32.85 | Apr 28, 8:26 AM |
| WL-03225830 | Labor | Open | 1 | $149.00 | May 13, 11:08 PM |
| WL-03225831 | Labor | Open | 2 | $298.00 | May 13, 11:08 PM |
| WL-03225832 | Travel | Open | 15 | - | May 13, 11:08 PM |