3/23 KKelch Alma called me back to schedule for 4/27-5/1 between 9 and 11 am. Customer confirmed.
3/23 KKelch called Alma to schedule for 4/27-5/1 between 9 and 11 am. Left VM.
03/18/2026 DNakoff - Updated POC
3/9 KKelch placed on hold due to 3 failed attempts to schedule
3/2 KKelch sent Madison an email for scheduling
2/23 KKelch sent Madison an email for scheduling
2/17 KKelch sent Madison an email for scheduling
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 382
https://www.ebiotrack.com/inspection.php?iid=33023
📋
Inbound from +13466426451
Completed Mar 23, 2026
3/23 KKelch Alma called me back to schedule for 4/27-5/1 between 9 and 11 am. Customer confirmed.
📋
Outbound to +13463559989
Completed Mar 23, 2026
3/23 KKelch called Alma to schedule for 4/27-5/1 between 9 and 11 am. Left VM.
📧
Email: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Completed Mar 2, 2026
To: madison.flores@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Body:
Hi Madison Flores,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Memorial Village - (TX25-S50001). This inspection is due in May, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 5/1 with an a
📧
Email: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Completed Feb 23, 2026
To: madison.flores@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Body:
Hi Madison Flores,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Memorial Village - (TX25-S50001). This inspection is due in May, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 5/1 with an a
📧
Email: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Completed Feb 17, 2026
To: madison.flores@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Memorial Village - (TX25-S50001)
Body:
Hi Madison Flores,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Memorial Village - (TX25-S50001). This inspection is due in May, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 5/1 with an a
📅
WO-01351131 - Inspection - DD: 5/11/2026 - - Houston - VM Memorial Village - (TX25-S50001)
Apr 27, 2026 10:00am – 4:00pm
Work Order: WO-01351131
Account: VillageMD
Customer Case Number:
Location: VM Memorial Village - (TX25-S50001)
Address: 9055 Katy FWY Suites, 100, 200, 304, 306 & 316, Houston, TX 77024
Manufacturer:
Model #:
Serial #:
Contact Name: Alma Flores
Contact Phone: 346-355-9989
Contact Email: aramos@v
Timeline
📞
Case Linked Feb 11, 6:00 AM
Case Number:00567307
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 11, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 12, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🚨17.0 business days
🆕
Status: Entered by Kaitlyn KelchMar 9, 9:40 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:24d 18h, 0m
⚠️8.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffMar 18, 2:28 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:9d 4h
⏳3.0 business days
👷
▶
2
Technician Assigned Mar 20, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 18h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 23, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-27T14:00:00.000+0000
🚨26.0 business days
⏱️
3x Labor Added Apr 27, 9:11 AM
Type:Labor, Travel
Status:Open
Qty:1, 15
🔧
Status: Tech On Site by Arturo DiazApr 27, 9:44 AM
From:Scheduled
To:Tech On Site
Duration in Previous:34d 22h
⏱️
Labor Added Apr 27, 4:15 PM
Type:Labor
Status:Open
Qty:7.5
🚗
▶
2
Status: Tech Off Site Apr 27, 5:51 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
⏱️
3x Labor Added Apr 28, 9:22 AM
Type:Labor, Travel
Status:Open
Qty:1, 10
🔧
Status: Tech On Site by Arturo DiazApr 28, 9:32 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:15h 40m
⏱️
Labor Added Apr 28, 3:50 PM
Type:Labor
Status:Open
Qty:7
⏱️
Labor Added Apr 28, 5:32 PM
Type:Labor
Status:Open
Qty:1
⏱️
3x Labor Added Apr 29, 10:56 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 10
⏱️
2x Labor Added Apr 29, 6:59 PM
Type:Labor
Status:Open
Qty:5, 0.5
⏳1.6 business days
🚗
▶
2
Status: Tech Off Site Apr 30, 7:00 PM
Status: Tech Off Site → 5x Labor Added
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 4.5, 10
🔧
Status: Tech On Site by Arturo DiazMay 1, 9:14 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:14h 13m
⏱️
5x Labor Added May 1, 9:19 AM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 10
🚗
▶
2
Status: Tech Off Site May 1, 5:10 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳1.8 business days
📄
▶
2
Status: Ready to Bill May 4, 1:27 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260943
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)