Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 4, 2026
11 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 11, 2026
Canceled: Mar 4, 2026
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 11 → Feb 11 |
Created |
▶ Running
|
0 |
0 |
| Feb 11 → Feb 16 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Feb 16 → Feb 17 |
Assigned |
▶ Running
|
1 |
3 |
| Feb 17 → Mar 4 |
Scheduled |
▶ Running
|
11 |
14 |
Coordinators
15.7 days
Over SLA
Created: Feb 11, 2026
Due: May 11, 2026
Completed: Mar 4, 2026 (68 days early)
⏱️
12.0d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
⚠️
12.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00567308
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 78
https://www.ebiotrack.com/inspection.php?iid=33024
🚨
Primary Delay
12.0 days stuck in "Scheduled"
⏱️
Total Delay
12.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.7d
/ 1.0d SLA
Scheduled
12.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
03/04/2026 DNakoff - VillageMD has archived all sites in AZ
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 78
https://www.ebiotrack.com/inspection.php?iid=33024
Timeline
📞
Case Number:
00567308
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4d 19h
🗓️
📅
Scheduled For:
2026-05-01T15:00:00.000+0000
🚫
From:
Scheduled
To:
Canceled
Duration in Previous:
15d 7h
Bottlenecks
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
ℹ️ Work Order Details
Technician
Andrew Przybyla