Q-00032409
PM service needed
Autoclave
SN: 500724F00130
The following parts are needed to complete the PM.
Cassette Seal – 01-100028S
Air Compressor Filter – SCF002
Biological Filter – SCF032
3/9 KKelch Sandra called me back to reschedule for 3/13 between 9 and 11 am. Customer confirmed.
3/9 KKelch called Sandra to reschedule for 3/13 between 9 and 11 am. Left VM.
3/6 KKelch called Sandra to reschedule for 3/13 between 9 and 11 am due to parts. Left VM.
3/6/26 RBerry- Updated due date based on parts. Sent teams message to ASC advising parts will not be onsite until 3/11. WO should be resscheduled.
3/6 KKelch Sandra called me to schedule for 3/9 between 1:30 and 2:30 Pm. Customer confrimed.
🔧Work Performed
Performed preventative maintenance
Confirmed functionalities
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Q-00032409
PM service needed
Autoclave
SN: 500724F00130
The following parts are needed to complete the PM.
Cassette Seal – 01-100028S
Air Compressor Filter – SCF002
Biological Filter – SCF032
📄Description
Statim 2000 G4
📋
Inbound from +19796659103
Completed Mar 9, 2026
3/9 KKelch Sandra called me back to reschedule for 3/13 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19796659103
Completed Mar 6, 2026
3/6 KKelch called Sandra to reschedule for 3/13 between 9 and 11 am due to parts. Left VM.
📋
Inbound from +19796659103
Completed Mar 6, 2026
3/6 KKelch Sandra called me to schedule for 3/9 between 1:30 and 2:30 Pm. Customer confrimed.
📋
Inbound from +19796659103
Completed Mar 6, 2026
customer wanting to schedule, sent her to Kaitlyn
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 3, 2026
To: slujan@manneye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351134Location: Mann Eye Institute - SugarlandAddress: 6424 East Riverpark Dr Sugarland, TX 77479Device: Statim 2000 G4 500724F00130Problem Description: Q-00032409
PM service needed
Autocl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: slujan@manneye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351134Location: Mann Eye Institute - SugarlandAddress: 6424 East Riverpark Dr Sugarland, TX 77479Device: Statim 2000 G4 500724F00130Problem Description: Q-00032409
PM service needed
Autocl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: slujan@manneye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351134Location: Mann Eye Institute - SugarlandAddress: 6424 East Riverpark Dr Sugarland, TX 77479Device: Statim 2000 G4 500724F00130Problem Description: Q-00032409
PM service needed
Autocl
📅
WO-01351134 - Preventive Maintenance - DD: 3/16/2026 - - Statim 2000 G4 - Sugarland - Mann Eye Institute - Sugarland
Mar 13, 2026 10:00am – 1:00pm
Work Order: WO-01351134
Account: Mann Eye Institute -Sugarland
Customer Case Number:
Location: Mann Eye Institute - Sugarland
Address: 6424 East Riverpark Dr, Sugarland, TX 77479
Manufacturer: SciCan - MF
Model #: Statim 2000 G4
Serial #: 500724F00130
Contact Name: Sandra Lujan
Contact Phone: 979-6
Timeline
📞
Case Linked Feb 6, 3:15 PM
Case Number:00566238
Subject:Re-Quote needed, quote expired
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Feb 11, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 12, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
⏳3.0 business days
🆕
Status: Entered by Kaitlyn KelchFeb 17, 10:27 AM
From:Assigned
To:Entered
Duration in Previous:4d 20h
🔍
Status: L2 Screening by Kimberly HardisonFeb 17, 11:01 AM
From:Entered
To:L2 Screening
Duration in Previous:34m
📦
▶
2
Parts Requested Feb 17, 1:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 12m
🚨11.0 business days
📦
Parts Requested Mar 3, 1:41 PM
Order:00091425
Status:Closed
🔩
2x Parts Added Mar 3, 2:47 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🔩
▶
2
3x Parts Added Mar 5, 4:25 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:16d 3h
👷
▶
2
Technician Assigned Mar 6, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:17h 16m
🗓️
▶
2
Status: Scheduled Mar 6, 2:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-09T18:30:00.000+0000
🔄
Status: Reschedule by Kaitlyn KelchMar 6, 4:33 PM
From:Scheduled
To:Reschedule
Duration in Previous:1h 41m
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Mar 9, 11:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-13T14:00:00.000+0000
⚠️5.0 business days
🔧
▶
2
Status: Tech On Site Mar 13, 9:31 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 30
⏱️
2x Labor Added Mar 13, 10:41 AM
Type:Labor
Status:Open
Qty:1, 0.25
🚗
▶
2
Status: Tech Off Site Mar 13, 5:23 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Mar 18, 5:30 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-256871
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Awaiting Parts
Duration: 12.7 business days (threshold: 3.0 business days)
Exceeded by 9.7 business days
Assigned
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)