Re: Stair Chair at COD * no quote needed until parts are determined
Closed
Our instructors went to use a stair chair for the first time since EMSAR did the maintenance on them. One of them had the release bar track come off. The number on your tag is 13291883. Can we get this repaired.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
Model: Stryker Medical - 6252 Stair-Pro
Model Type: Manual Stairchair
Asset ID: 13291883
Serial #: 050539686
Primary Delay10.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay19.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.6d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
4.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/27/2026 CRamen Brian returned call and scheduled for Tuesday 3/10/2026 with tech arrival between 11am-1pm. Call logged on WO-01312982. Per LYoder send BGreen to Chicago area week or 3/9 to cover EMS repair/PM jobs as we currently have no tech in the area.
2/26/2026 CRamen left a vm to return call to schedule for Tuesday 2/10/2026 with tech arrival between 11am-1pm. Call logged on WO-01351149
02/24/2026 LHill-tracked parts. not showing ETA just yet for WO-01312982.
2/19/26 RBerry- Updated due date based on parts for WO-01312982
2/19/2026 CRamen Brian returned call and said he'd rather wait and send a tech for both repairs after the part is received,
2/19/2026 CRamen left a vm that we are still waiting for parts for the Stryker stretcher but we do have a tech in the area that could take a look at the stair chair if needed or wait till parts arrive for the stretcher.
2/19/2026 CRamen AP for WO-01312982 and once parts are picked will have a discussion with LYoder/DCarvalho on who we can send for repairs. Requested due date to be updated.
2/18/2026 CRamen AP for WO-01312982 and once parts are picked will have a discussion with LYoder/DCarvalho on who we can send for repairs
2/13/2026 CRamen AP for WO-01312982 and once parts are picked will have a discussion with LYoder/DCarvalho on who we can send for repairs
🔧Work Performed
repair completed as below
replaced Pt R strut
tested unit
unit working as intended and placed back into service
🔍Technician Findings
Pt R strut broken
⚠️Problem Description
Our instructors went to use a stair chair for the first time since EMSAR did the maintenance on them. One of them had the release bar track come off. The number on your tag is 13291883. Can we get this repaired.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
Model: Stryker Medical - 6252 Stair-Pro
Model Type: Manual Stairchair
Asset ID: 13291883
Serial #: 050539686 https://www.ebiotrack.com/workorder.php?wo=71599
📄Description
Stryker 6252 Stair-PRO stair chair
📋
Outbound to +16309422107
Completed Feb 26, 2026
2/26/2026 CRamen left a vm to return call to schedule for Tuesday 2/10/2026 with tech arrival between 11am-1pm. Call logged on WO-01351149
📋
Inbound from +16309422107
Completed Feb 19, 2026
2/19/2026 CRamen Brian returned call and said he'd rather wait and send a tech for both repairs after the part is received,
📋
Outbound to +16309422107
Completed Feb 19, 2026
2/19/2026 CRamen left a vm that we are still waiting for parts for the Stryker stretcher but we do have a tech in the area that could take a look at the stair chair if needed or wait till parts arrive for the stretcher.
📅
WO-01351149 - Repair - DD: 02/26/2026 - Glen Ellyn - College of Dupage
Mar 10, 2026 12:00pm – 3:00pm
Work Order: WO-01351149
Account: COLLEGE OF DUPAGE
Customer Case Number:
Location: College of Dupage
Address: Homeland Security Education Center 425 FAWELL BLVD, Glen Ellyn, IL 60137
Manufacturer:
Model #:
Serial #:
Contact Name: Brian Baudek
Contact Phone: 630-942-2107
Contact Email: baudekb@co
Timeline
📞
Case Linked Feb 10, 4:18 PM
Case Number:00567226
Subject:Re: Stair Chair at COD * no quote needed until parts are determined
Status:Closed
📋
▶
2
Work Order Created Feb 11, 2:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨11.0 business days
👷
▶
2
Technician Assigned Feb 26, 5:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:15d 3h
🗓️
▶
2
Status: Scheduled Feb 27, 9:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-10T16:00:00.000+0000
⚠️8.0 business days
🔩
▶
2
2x Parts Added Mar 10, 5:36 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Brandon Green
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:11d 7h, 0m
⏳4.8 business days
📄
Status: Ready to Bill by Diane PattonMar 16, 11:38 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:5d 18h, 0m
🚨14.0 business days
🧾
Invoice Created Apr 2, 12:40 PM
Invoice Number:SM-256603
Bottlenecks
Ready for Scheduling
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)