Non-Billable follow up to WO-01314852. Site states ever since inspection, some equipment is not working properly. Please have tech speak with on-site rep to evaluate appropriate pieces of equipment.
2/13 KSmith -- Site requested 2/19 due to their schedules at the facility. Scheduled for 2/19. 8-10am
2/13 KSmith-- Sent email to schedule for 2/18
🔧Work Performed
Miscellaneous Equipment Inspection
🔍Technician Findings
Miscellaneous Equipment Inspection
⚠️Problem Description
Miscellaneous Equipment Inspection
Non-Billable follow up to WO-01314852. Site states ever since inspection, some equipment is not working properly. Please have tech speak with on-site rep to evaluate appropriate pieces of equipment.
https://www.ebiotrack.com/inspection.php?iid=33029
📧
Email:Re: LG&E-KU Energy-Rhode Island Energy -- EMSAR Repair -- WO-01351165
Completed Feb 13, 2026
From: purchasingsupport@careatc.com
To: brianhuynh@careatc.com
Cc: ksmith@emsar.com, melanielastarza@careatc.com, jessicadouglas@careatc.com
Hello, EMSAR is wanting to know. Does Wednesday, February 18th work for the technician to come onsite to LG&E Rhode Island clinic and complete the repair?
--
Your ticket number is: #365965
Jennifer Rice
purchasingsupport@careatc.com
How would you rate my reply?
Great <https://protect.checkpoint.com/v2/r01/___https://secure.helpscout.net/sati
📧
Email: LG&E-KU Energy-Rhode Island Energy -- EMSAR Repair -- WO-01351165
Completed Feb 13, 2026
To: purchasingsupport@careatc.com
CC:
BCC:
Attachment: --none--
Subject: LG&E-KU Energy-Rhode Island Energy -- EMSAR Repair -- WO-01351165
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at LG&E-KU Energy-Rhode Island Energy located at 280 Melrose Street?
· If not, would you have the contact information of the person I need to speak with?
📅
WO-01351165 - Misc. Inspection - Providence - LG&E-KU Energy-Rhode Island Energy
Feb 19, 2026 8:30am – 10:00am
Work Order: WO-01351165
Account: CareATC
Customer Case Number:
Location: LG&E-KU Energy-Rhode Island Energy
Address: 280 Melrose Street, Providence, RI 02907
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Timeline
📞
Case Linked Feb 11, 10:16 AM
Case Number:00567390
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 11, 2:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Status: Assigned Feb 13, 11:09 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:David Cavaco
🗓️
▶
2
Status: Scheduled Feb 13, 11:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-19T14:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 17, 9:15 AM
Scheduled For:2026-02-19T13:30:00.000+0000
⏳3.0 business days
⏱️
▶
2
3x Labor Added Feb 19, 12:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 1h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 23, 2:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254675
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)