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WO-01351167 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PETNET Solutions — 2921 Stockton Blvd, Sacramento CA, 95817

Feb 11, 2026 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (10 biz days early)
Active: 45 biz days
🕐 Clock stopped: Canceled (Apr 16, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 9, 2026
17 business days (counted)
Running total: 17 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Mar 9 → Apr 13, 2026
25 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 13 → Apr 16, 2026
3 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Feb 11, 2026 Canceled: Apr 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Mar 9 Assigned ▶ Running 17 17
Mar 9 → Apr 13 Scheduled ▶ Running 25 42
Apr 13 → Apr 16 Incomplete ▶ Running 3 45
Apr 16 → Apr 16 Scheduled ▶ Running 0 45
Apr 16 → Apr 16 Entered ▶ Running 0 45
Dispatch 0.0d
Coordinators 43.0d
Incomplete 3.4d (excluded)
✓ SLA Met
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Incomplete (excluded from total)
3.4 days
Created: Feb 11, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
45.6 days Total Age
⏱️
25.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

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Originating Case

Open in Salesforce →
🎫
Case #00567542
6008360443
Closed
28R SYS-GC-8860 Contract ends 12/31/2026 repair included PM G2790A US2240C008 Agilent 8860 GC System Custom G4513A RO22395037 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Ben Vaughan
Owner
Leona Coonrod
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351167 (current) Canceled
Preventive Maintenance
Created: Feb 11, 2026
Behind Schedule - Needs Attention
Canceled • 184 days old
🚨
Primary Delay 25.5 days stuck in "Scheduled"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.6d / 0.5d SLA
Scheduled
25.5d / 2.0d SLA
Incomplete
3.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/16/26 lcoonrod cancelled per email from Larry. Having delay closing (returning to Agilent) due to transferring of parts from SO to SO has hit a software snag.

13 APR 2026 Larry Alberty

Having delay closing (returning to Agilent) due to transferring of parts from SO to SO has hit a software snag.


27 FEB 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 107 miles. Zone 3

⚠️ Problem Description
28R SYS-GC-8860 Contract ends 12/31/2026 repair included PM G2790A US2240C008 Agilent 8860 GC System Custom G4513A RO22395037 7693A Autoinjector
📄 Description
Agilent 8860 GC System (Gas Chromatograph)
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Feb 11, 2:23 PM
Case Number: 00567542
Subject: 6008360443
Status: Closed
📋
▶
3 Work Order Created Feb 11, 2:34 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Mar 9, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-13T13:00:00.000+0000
🚨 26.0 business days
⚠️
Status: Incomplete by Larry Alberty Apr 13, 4:49 PM
From: Scheduled
To: Incomplete
Duration in Previous: 35d 0h
⏳ 3.9 business days
📅
▶
3 Dispatch Scheduled Apr 16, 9:48 AM
Dispatch Scheduled → Status: Scheduled → Status: Entered
🗓️
Status: Scheduled by Larry Alberty
From: Incomplete
To: Scheduled
Duration in Previous: 2d 16h
🆕
Status: Entered by Leona Coonrod
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 4m, 0m

Bottlenecks

Assigned
Duration: 17.6 business days (threshold: 4.0 business hours)
Exceeded by 17.1 business days
Scheduled
Duration: 25.5 business days (threshold: 2.0 business days)
Exceeded by 23.5 business days

🔗 Related Artifacts

📞
Case 00567542
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 11, 2:34 PM
Invoice #
N/A

Details