Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351178 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PETNet Solutions Inc — 26563 Corporate Ave, Hayward CA, 94545

Feb 11, 2026 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (12 biz days early)
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 5, 2026
15 business days (counted)
Running total: 15 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Mar 5 → Apr 14, 2026
28 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 11, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Mar 5 Assigned ▶ Running 15 15
Mar 5 → Apr 14 Scheduled ▶ Running 28 43
Apr 14 → Apr 14 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.5d
Field Work 1.0d
Billing 6.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
44.5 days
Over SLA
Field Work
1.0 days
Billing
6.3 days
Over SLA
Created: Feb 11, 2026 Due: Apr 30, 2026 Completed: Apr 14, 2026 (16 days early)
📅
43.5 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567558
6008361002
Closed
28R SYS-GC-8860 Contract ends 12/31/2026 repair included PM G4513A RO24465009 7693A Autoinjector G2790A US2507C005 Agilent 8860 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Ben Vaughan
Owner
Leona Coonrod
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351178 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 11, 2026 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.5d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

27 FEB 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 14 miles. Zone 1

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-8860 Contract ends 12/31/2026 repair included PM G4513A RO24465009 7693A Autoinjector G2790A US2507C005 Agilent 8860 GC System Custom
📄 Description
Agilent 8860 GC System (Gas Chromatograph)
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Feb 11, 2:51 PM
Case Number: 00567558
Subject: 6008361002
Status: Closed
📋
▶
3 Work Order Created Feb 11, 2:59 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Mar 5, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-14T13:00:00.000+0000
🚨 29.0 business days
🔧
▶
2 Status: Tech On Site Apr 14, 9:48 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Parts
Status: Open
Qty: 20
⏱️
▶
2 2x Labor Added Apr 14, 5:34 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 46m, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 15, 5:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 6.8 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 22h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 15.5 business days (threshold: 4.0 business hours)
Exceeded by 15.0 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

📞
Case 00567558
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 14, 9:00 AM
Created
Feb 11, 2:59 PM
Invoice #
SM-259985

Work Details (4)

Name Type Status Qty Amount Date
WL-03184924 Travel Open 20 $0.00 Apr 14, 9:51 AM
WL-03184926 Parts Open 2 $0.00 Apr 14, 9:51 AM
WL-03185824 Labor Open 1 $75.00 Apr 14, 5:34 PM
WL-03185825 Labor Open 2 $302.50 Apr 14, 5:34 PM

Details