Zone 1
WD rotational break not working
The Service Company Tech must review the hub rotation repair video Link:
https://www.youtube.com/watch?v=gmMGXM9v73w, along with performing the back replacement. ALL PARTS MUST BE
INSTALLED. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
Your shipment
1ZE444250370115109
Estimated delivery
Monday, February 16, between 10:15 A.M. - 2:15 P.M.
Order No: 754947
Customer PO No: SR1535684
Customer: Midmark No Charge
Service Request NO: 1535684
Ship To Name: Mint Dentistry
Ship To Address: 3846 W Davis St Ste 300
Ship To City/State: Conroe, TX 77304-1975
Waybill (Tracking #): 1ZE444250370115109
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10429-00 SERIAL #: DESCRIPTION: ROTATIONAL BRAKE KIT, ELEVANCE CHAIR
LINE NO: 2.1 QTY: 1 ITEM: 002-10439-00 SERIAL #: DESCRIPTION: SEAT BACK GAS SPRING KIT, ELEVANCE CHAIR
2/11/2026jsells
spoke with Ciara, and I gave her the work order number and let her know that someone would be calling her to schedule
🔧Work Performed
2/23 CLacy- Installed new rotational base upgrade it. Remove and replace back assist upgrade as well. Functional testing passed. This unit is ready to return to service.
🔍Technician Findings
Rotational base is loose.
⚠️Problem Description
Zone 1
WD rotational break not working
The Service Company Tech must review the hub rotation repair video Link:
https://www.youtube.com/watch?v=gmMGXM9v73w, along with performing the back replacement. ALL PARTS MUST BE
INSTALLED. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
📄Description
Midmark 153810 Elevance Dental Chair
📞
Call
Completed Feb 23, 2026
Tech called, while onsite performing a rotational brake upgrade, stating he was unable to remove socket head screws. Tech stated he had broken 2 Allen wrenches, when to the store and purchased another set, which had also broken. Asked tech if he was using the ball tip and if he had tried heating it up. Tech replied he had used the ball tip and flat wrenches and had heated them up. Tech also tried a pair of Vice-Grip pliers which also did not remove the screws. Being a Midmark dispatch, referred
📧
Email:Re: Scheduling for WO-01351184
Completed Feb 13, 2026
From: conroe@mintdentistry.com
To: kaitlyn.kelch@emsar.com
Good Afternoon Kaitlyn2/23 between 9 and 11 am works for us. We have not received the parts as of yet. Do you happen to have a tracking number? Thank you,Ciera Murphy On Fri, Feb 13, 2026 at 2:20 PM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Good afternoon Ciara,I am reaching out from EMSAR to schedule the repair needed for your Midmark Elevance Chair. Our technician, Chane, can be there on 2/23 between 9 and 11 am. Please let m
📧
Email: Scheduling for WO-01351184
Completed Feb 13, 2026
To: conroe@mintdentistry.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01351184
Body:
Good afternoon Ciara,
I am reaching out from EMSAR to schedule the repair needed for your Midmark Elevance Chair. Our technician, Chane, can be there on 2/23 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer
📋
Outbound to +19362352024
Completed Feb 11, 2026
spoke with Ciara, and I gave her the work order number and let her know that someone would be calling her to schedule
Work Order: WO-01351184
Account: MIDMARK
Customer Case Number: SR 1535684
Location: Mint Dentistry
Address: 3846 W Davis St Ste 300, Conroe, TX 77304
Manufacturer: Midmark
Model #: 153810 Elevance Chair
Serial #: V2158646
Contact Name: Ciara Murphy
Contact Phone: 19362352024
Contact Email: conroe@mi
PDF
00567417 SRA
Feb 11, 2026
PDF
00567417 SRA
Feb 23, 2026
Timeline
📞
Case Linked Feb 11, 11:08 AM
Case Number:00567417
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 11, 3:17 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Status: Assigned Feb 11, 3:53 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Chane Lacy
📅
▶
3
Status: Ready for Scheduling Feb 12, 1:27 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned