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WO-01351196 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Cameron Solutions Inc — Foot of Arcy Lane Bldg 880, PITTSBURG CA, 94565

Feb 11, 2026 → Apr 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (1 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 5, 2026
15 business days (counted)
Running total: 15 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Mar 5 → Apr 29, 2026
39 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Feb 11, 2026 Completed: Apr 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Mar 5 Assigned ▶ Running 15 15
Mar 5 → Apr 29 Scheduled ▶ Running 39 54
Apr 29 → Apr 29 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 55.4d
Field Work 0.7d
Billing 9.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.4 days
Over SLA
Field Work
0.7 days
Billing
9.9 days
Over SLA
Created: Feb 11, 2026 Due: Apr 30, 2026 Completed: Apr 29, 2026 (1 days early)
📅
54.4 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
63.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567582
6008310021
Closed
28R SYS-GC-8890 Contract ends 07/31/2026 repair included PM G4513A RO21225009 7693A Autoinjector G3540A US2125A003 Agilent 8890 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Dawn Garcia
Owner
Leona Coonrod
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351196 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 11, 2026 • Closed: Apr 29, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.4d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
9.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

27 FEB 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 53 miles. Zone 2

🔧 Work Performed
Completed PM
⚠️ Problem Description
28R SYS-GC-8890 Contract ends 07/31/2026 repair included PM G4513A RO21225009 7693A Autoinjector G3540A US2125A003 Agilent 8890 GC System Custom
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
APR2026 GC PM

Timeline

📞
▶
4 Case Linked Feb 11, 3:30 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01351196
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Mar 5, 10:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-29T12:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Larry Alberty Apr 29, 10:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 22h
✔️
▶
3 Status: Completed Apr 29, 3:48 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 2, 40
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 1, 1:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 10.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 15, 2:07 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days

🔗 Related Artifacts

📞
Case 00567582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 29, 8:00 AM
Created
Feb 11, 3:31 PM
Invoice #
SM-261939

Work Details (6)

Name Type Status Qty Amount Date
WL-03205661 Labor Open 1 $75.00 Apr 29, 3:50 PM
WL-03205662 Labor Open 2 $302.50 Apr 29, 3:50 PM
WL-03205663 Labor Open 1 $75.00 Apr 29, 3:50 PM
WL-03205664 Travel Open 40 $0.00 Apr 29, 3:50 PM
WL-03205665 Travel Open 40 $0.00 Apr 29, 3:50 PM
WL-03205666 Parts Open 1 $0.00 Apr 29, 3:50 PM

Details