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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351241 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Bryson Veterinary Clinic — 11146 Hwy 231, Wetumpka AL, 36092

Feb 11, 2026 → Feb 17, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 18, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1 / 4
Feb 12 → Feb 13 Assigned ▶ Running 1 2 / 4
Feb 13 → Feb 17 Scheduled ▶ Running 1 3 / 4
Feb 17 → Feb 18 Tech On Site ▶ Running 1 4 / 4
Dispatch 0.1d
Coordinators 4.6d
Field Work 0.8d
Billing 1.1d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.6 days
Over SLA
Field Work
0.8 days
Billing
1.1 days
Over SLA
Created: Feb 11, 2026 Due: Feb 17, 2026 Completed: Feb 18, 2026 (on time)
📅
3.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567484
Repair
Closed
Zone 2 WD no water to the LS tubing Possible kink in the water supply line for the LS. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Brian Watkins
Owner
Jessica Sells
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351241 (current) Invoiced
Repair • Dylan Ingraham
Created: Feb 11, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 AJinerson - Called Dr. Watkins back to schedule tech visit. Spoke with Dr. Watkins and confirmed tech visit for Tuesday, 2/17 with arrival between 12pm-2pm (CST). 

Arrival Instructions:

Dr. Watkins will be on lunch from 12pm-130pm but doors will be unlocked for tech and staff will still be on-site.


2/13/26 AJinerson - Email bounced - @domain was misspelled on WO.

Correct email:

brysonveterinaryclinic@gmail.com


2/12/26 AJinerson - Email to Brian offering tech visit on 2/17 with eta between 12pm-2pm CST (tech coming from EST, but will already be in area).


2/12/26 AJinerson - Called Brian to schedule tech visit. Left VM regarding scheduling. 


2/11/2026jsells

left a voicemail with the work order number and let Brian know someone would be calling him to schedule

🔧 Work Performed
2/17 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. EVALUATED UNIT AND TRACED WATER FLOW THROUGHOUT THE LS SYSTEM. FOUND A SMALL BEAD BLOCKING WATER FLOW IN THE TUBING CONNECTION AT THE MANIFOLD. CLEARED THE OBSTRUCTION AND TESTED UNIT AND VERIFIED PROPER WATER FLOW / OPERATION. ADVISED CUSTOMER OF FINDINGS AND ACTIONS TAKEN. RETURNED UNIT TO SERVICE
🔍 Technician Findings
2/17 DI: MIDMARK AH9000-01 DENTAL UNIT WITH NO WATER FLOW TO LOW SPEED HANDPIECE
⚠️ Problem Description
Zone 2 WD no water to the LS tubing Possible kink in the water supply line for the LS. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Feb 11, 1:07 PM
Case Number: 00567484
Subject: Repair
Status: Closed
📋
Work Order Created Feb 11, 5:25 PM
Work Order: WO-01351241
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 11, 6:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 37m
👷
▶
2 Technician Assigned Feb 12, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 58m
📅
▶
2 Dispatch Scheduled Feb 13, 9:33 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 18h 32m
⏳ 2.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 17, 1:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
⏱️
▶
3 6x Labor Added Feb 17, 7:43 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 5h 59m
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.5 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 6:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Feb 23, 6:24 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254715

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00567484
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 17, 1:00 PM
Created
Feb 11, 5:25 PM
Invoice #
SM-254715

Work Details (6)

Name Type Status Qty Amount Date
WL-03109430 Labor Open 0.5 $0.00 Feb 17, 7:43 PM
WL-03109431 Labor Open 1.5 $165.00 Feb 17, 7:43 PM
WL-03109432 Labor Open 3 $0.00 Feb 17, 7:43 PM
WL-03109433 Travel Open 20 $110.00 Feb 17, 7:43 PM
WL-03109434 Travel Open 138 $0.00 Feb 17, 7:43 PM
WL-03109435 Expenses Open 1 $0.00 Feb 17, 7:43 PM

Details