Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (40 biz days early)
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 12, 2026
Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0
Feb 12 → Feb 12
On Hold
▶ Running
0
0
Feb 12 → Feb 12
Assigned
▶ Running
0
0
Holding (excluded from total)
Billing Over SLA
Created: Feb 12, 2026
Due: Apr 10, 2026
Completed: Feb 12, 2026 (57 days early)
⏱️
9.0d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
re you able to help me submit a ticket/put in a request with EMSAR for my center to request our AED machine be maintenanced?
We are receiving a low battery alert. I alreadyordered new batteries and changed them, but we're still getting an error message.
🚨
Primary Delay
9.0 days stuck in "Ready to Bill"
⏱️
Total Delay
8.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
9.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
2-12 Sent AED battery reset video to POC.
🔍
Technician Findings
Issue resolved reset solved issue.
⚠️
Problem Description
re you able to help me submit a ticket/put in a request with EMSAR for my center to request our AED machine be maintenanced?
We are receiving a low battery alert. I alreadyordered new batteries and changed them, but we're still getting an error message. https://www.ebiotrack.com/workorder.php?wo=71608
Timeline
📞
📋
Work Order:
WO-01351258
Type:
Virtual Tech
Priority:
PC
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
Technician:
a0h8Y00000JjEstQAF, Virtual Tech
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
7h 55m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 20h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
12d 0h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
Bottlenecks
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03103322
Labor
Open
0.61666666666667
$91.93
Feb 12, 3:49 PM