Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (14 biz days late)
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 11, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 19 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 20, 2026
6 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Feb 12, 2026
Completed: Mar 20, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 12 → Feb 12 |
Created |
▶ Running
|
0 |
0 |
| Feb 12 → Feb 12 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 12 → Feb 12 |
Assigned |
▶ Running
|
0 |
0 |
| Feb 12 → Mar 11 |
Scheduled |
▶ Running
|
18 |
18 |
| Mar 11 → Mar 12 |
Reschedule |
▶ Running
|
1 |
19 |
| Mar 12 → Mar 20 |
Scheduled |
▶ Running
|
6 |
25 |
| Mar 20 → Mar 20 |
Tech On Site |
▶ Running
|
0 |
25 |
Coordinators
27.7 days
Over SLA
Created: Feb 12, 2026
Due: Mar 12, 2026
Completed: Mar 20, 2026 (7 days late)
⏱️
18.3d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
22.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00567483
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=33030
Contact
Sophia Figgs-Riley
🚨
Primary Delay
18.3 days stuck in "Scheduled"
⏱️
Total Delay
22.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.0d
/ 1.0d SLA
Scheduled
25.3d
/ 2.0d SLA
Reschedule
1.4d
/ 2.0d SLA
Tech On Site
0.2d
/ 1.0d SLA
Completed
0.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/12 MOwens Replied back and confirmed reschedule for 3/20.
3/11 MOwens Sophia replied back that 3/20 works to reschedule the inspection at this location.
3/11 MOwens Sent email to Sophia about rescheduling this location for another day in March since he was no able to complete on 3/9.
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is available for the tech.
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 2:30pm.
🔧
Work Performed
Performed initial equipment inspection (10 pcs). Worked with staff to find all equipment.
🔍
Technician Findings
Perform initial equipment inspection
⚠️
Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=33030
📋
Inbound from +12157151976
Completed
Mar 20, 2026
Customer calling to find out when tech will be on site, transferred to M Owens.
📧
Email:Re: PHMC Sites to Reschedule
Completed
Mar 12, 2026
📧
Email
Completed
Mar 11, 2026
3/11 MOwens Sent email to Sophia about rescheduling this location for another day in March since he was no able to complete on 3/9.
📞
Call
Completed
Feb 23, 2026
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is availalle for the tech.
📋
Inbound from +12673157608
Completed
Feb 23, 2026
Customer calling to reschedule. Transferred to Melissa.
📞
Call
Completed
Feb 12, 2026
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 2:30pm.
📅
WO-01351263 - Inspection - DD: 3/12/2026 - - Philadelphia - Hopeful (or PEC) - Families
Mar 20, 2026 9:00am – 10:30am
Work Order: WO-01351263
Account: PHMC - Public Health Management Corporation
Customer Case Number:
Location: Hopeful (or PEC) - Families
Address: 3939 Warren, Philadelphia, PA 19104
Manufacturer:
Model #:
Serial #:
Contact Name: Sophia Figgs-Riley
Contact Phone: 267-315-7608
Contact Email: sfigg
Timeline
📞
Case Number:
00567483
Subject:
eBiotrack - New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
8h 6m
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2026-02-24T19:30:00.000+0000
📅
Scheduled For:
2026-03-09T18:30:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
26d 23h
📅
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
17h 41m
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
7d 23h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
1h 24m
🏁
From:
Completed
To:
Closed
Duration in Previous:
7h 3m
📄
🧾
Invoice Number:
SM-257318
Bottlenecks
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
ℹ️ Work Order Details
Technician
Philip Krogstad
Scheduled
Mar 20, 9:00 AM
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03152909 |
Labor |
Open |
0.25 |
$0.00 |
Mar 20, 11:34 AM |
| WL-03152910 |
Labor |
Open |
1.5 |
$1,495.00 |
Mar 20, 11:34 AM |
| WL-03152911 |
Travel |
Open |
2 |
$0.00 |
Mar 20, 11:34 AM |