Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351264 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 PETNET Solutions — 1350 Manufacturing St Ste 105, Dallas TX, 75207

Feb 12, 2026 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 1.7d
Billing 12.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
1.7 days
Over SLA
Billing
12.5 days
Over SLA
Created: Feb 12, 2026 Due: Feb 16, 2026 Completed: Feb 13, 2026 (3 days early)
📅
1.7 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567727
6008449071
Closed
28R SYS-LC-1290II Repair OTS - Re-repair
Priority
High
Origin
Phone
Reason
New Case
Contact
Pinkey Rahman
Owner
Leona Coonrod
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351264 (current) Invoiced
Repair • Maria Davis
Created: Feb 12, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
3.5d / 2.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.13.26 hshaw - moved WO to BR, waiting for mService to close.

02/12 Google map was used to calculate zone MD


Please assign to Maria Davis ARP to site is 53 miles. Zone 2

🔧 Work Performed
02/12/2026 Cell windows were cleaned and cell was installed. System was flushed thoroughly with H2O, wavelength calibration, intensity test, dark current, holmium and cell test passed. System was flushed with mobile phase and columns equilibrated. Customer ran 1 standard and times were off, customer ran a second sample (20 min each), the second results were as expected, customer is setting to run System suitability run. Results look good.
⚠️ Problem Description
28R SYS-LC-1290II Repair OTS - Re-repair
📄 Description
Agilent G1314B - 1200 Series VWD Variable Wavelength Detector

Timeline

📞
▶
4 Case Linked Feb 12, 8:14 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01351264
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🗓️
▶
3 Status: Scheduled Feb 12, 10:17 AM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-02-12T15:00:00.000+0000
🔧
Status: Tech On Site by Maria Davis
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
▶
2 5x Labor Added Feb 12, 8:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Maria Davis
From: Tech On Site
To: Completed
Duration in Previous: 10h 25m
🏁
Status: Closed by Maria Davis Feb 13, 12:16 AM
From: Completed
To: Closed
Duration in Previous: 3h 32m
💵
Status: Billing Review by Hannah Shaw Feb 13, 10:50 AM
From: Closed
To: Billing Review
Duration in Previous: 10h 34m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 17, 11:18 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 12h
⚠️ 8.9 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Billing Review
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00567727
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Maria Davis
Scheduled
Feb 12, 10:00 AM
Created
Feb 12, 8:18 AM
Invoice #
SM-255302

Work Details (5)

Name Type Status Qty Amount Date
WL-03104016 Labor Open 2 $0.00 Feb 12, 8:41 PM
WL-03104017 Labor Open 3 $342.00 Feb 12, 8:41 PM
WL-03104018 Labor Open 2 $0.00 Feb 12, 8:41 PM
WL-03104019 Travel Open 51 $359.00 Feb 12, 8:41 PM
WL-03104020 Travel Open 52 $0.00 Feb 12, 8:41 PM

Details