Q-00032489
The wheels on our Ferno stair chair need to be replaced. Please put us in line for repairs.
Stair Chair details:
Make: Ferno
Model: EZ Glide
Serial number: 801837
Parts needed
QTY 2 PN 1901493
QTY 2 PN 1901494
2/16 KSmith -- Scheduled for 2/18 with Sarah. 8-10am
2/16 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
Removed and replaced both rears wheels and hardware
Front wheels are in good condition and should not be replace per Sarah
Functional tests were performed unit is operating correctly.
🔍Technician Findings
Broken rear wheels
Front wheels are in good condition
⚠️Problem Description
Q-00032489
The wheels on our Ferno stair chair need to be replaced. Please put us in line for repairs.
Stair Chair details:
Make: Ferno
Model: EZ Glide
Serial number: 801837
Parts needed
QTY 2 PN 1901493
QTY 2 PN 1901494 https://www.ebiotrack.com/workorder.php?wo=71612
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email: Basking Ridge Fire Company No. 1 -- EMS Repair -- WO-01351266
Completed Feb 16, 2026
To: emscaptain@brfco.com
CC:
BCC:
Attachment: --none--
Subject: Basking Ridge Fire Company No. 1 -- EMS Repair -- WO-01351266
Body:
Good Morning Sarah,
The parts for the repair of your Stair Chair have shipped and are scheduled to arrive tomorrow.
Would Wednesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The di
📅
WO-01351266 - Repair - Model 59-T EZ-Glide - Basking Ridge - Basking Ridge Fire Company No. 1
Feb 18, 2026 9:00am – 10:00am
Work Order: WO-01351266
Account: BASKING RIDGE FIRE COMPANY NO. 1
Customer Case Number:
Location: Basking Ridge Fire Company No. 1
Address: 30 Washington Ave, Basking Ridge, NJ 07920
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 801837
Contact Name: Sarah Bonnefoi
Contact Phone: 908-67
JPG
IMG_6888
Feb 18, 2026
Timeline
📞
Case Linked Feb 9, 7:10 PM
Case Number:00566804
Subject:L2 review - EMS
Status:Closed
⏳3.6 business days
📋
▶
4
Work Order Created Feb 12, 8:26 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00090231
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
📅
Status: Ready for Scheduling by Melissa BarrettFeb 12, 11:00 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 29m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 13, 11:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🔩
2x Parts Added Feb 13, 12:33 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳1.0 business days
📅
▶
2
Dispatch Scheduled Feb 16, 10:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:2d 23h
📅
Dispatch Scheduled by Kourtney SmithFeb 16, 11:49 AM
Scheduled For:2026-02-18T14:00:00.000+0000
⏳2.0 business days
⏱️
3x Labor Added Feb 18, 6:19 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.75, 32
✔️
Status: Completed by Curtis AllenFeb 18, 6:28 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 7h, 0m
⏳3.7 business days
📄
▶
2
Status: Ready to Bill Feb 23, 11:04 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨95.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-254656
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Assigned
Duration: 7.8 business hours (threshold: 4.0 business hours)
Exceeded by 3.8 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)