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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351267 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Moline — 1996 1st Street A, Moline IL, 61265

Feb 12, 2026 → Jun 30, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Jul 31, 2026

✓ SLA Met (22 biz days early)

Active: 13 biz days

Paused: 82 biz days

🕐 Clock stopped: Completed (Jun 30, 2026)

▶ Clock Running

Status: Created

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

⏸82d

⏸ Clock Paused

Status: Awaiting Parts

Feb 12 → Jun 10, 2026

82 business days (not counted)

13d

▶ Clock Running

Status: Reschedule

Jun 10 → Jun 30, 2026

13 business days (counted)

Running total: 13 of ? biz days used

▶ Clock Running

Status: Assigned

Jun 30 → Jun 30, 2026

0 business days (counted)

Running total: 13 of ? biz days used

Created: Feb 12, 2026 Completed: Jun 30, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 12 → Feb 12	Created	▶ Running	0	0
Feb 12 → Jun 10	Awaiting Parts	⏸ Paused	82	—
Jun 10 → Jun 30	Reschedule	▶ Running	13	13
Jun 30 → Jun 30	Assigned	▶ Running	0	13

Dispatch 0.0d

Material Management 83.0d

Coordinators 14.0d

Billing 0.4d

✓ SLA Met

Dispatch
0.0 days

Material Management
83.0 days
Over SLA

Coordinators
14.0 days
Over SLA

Billing
0.4 days

Created: Feb 12, 2026 Due: Jul 31, 2026 Completed: Jun 30, 2026 (31 days early)

📅

96.0 days Total Age

⏱️

83.0d in Awaiting Parts Longest Stage

🔄

7 transitions Status Changes

⚠️

93.0d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00567608

L2 review

Closed

Follow-up to WO-01349618 Tech Jon Kuehl Recommend to order new set of connectors - Part Name: Snap Clips PN: 10769

Priority

High

Origin

Created From WO

Reason

New Case

Contact

Eva Gonzalez

Owner

Virtual Tech

Created

Feb 11, 2026

Work Orders from this Case (1)

WO-01351267 (current) Invoiced

Virtual Tech - Drop Shipment • Virtual Tech

Created: Feb 12, 2026 • Closed: Jun 30, 2026

Completed with significant delays

Invoiced • 182 days old

🚨

Primary Delay 83.0 days stuck in "Awaiting Parts"

⏱️

Total Delay 93.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

83.0d / 3.0d SLA

Reschedule

14.0d / 2.0d SLA

Assigned

0.0d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        researched parts - ordered and shipped to site                    

🔍 Technician Findings

                        researched parts - ordered and shipped to site                    

⚠️ Problem Description

                        Follow-up to WO-01349618
Tech Jon Kuehl
Recommend to order new set of connectors - https://www.ebiotrack.com/workorder.php?wo=71613                    

📧