Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351269 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 OH-Columbus — 465 N. Cleveland Ave Suite 100, Westerville OH, 43082

Feb 12, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (16 biz days early)
Active: 2 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 17, 2026
2 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 17 Awaiting Parts ⏸ Paused 2 —
Feb 17 → Feb 19 Reschedule ▶ Running 2 2
Feb 19 → Feb 19 Assigned ▶ Running 0 2
Dispatch 0.0d
Material Management 3.0d
Coordinators 2.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 12, 2026 Due: Mar 13, 2026 Completed: Feb 19, 2026 (22 days early)
📅
5.0 days Total Age
⏱️
3.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
2.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00567446
Follow up to WO-01327561
Closed
Follow up to WO-01327561 Inspection #: 32007 Asset ID: 12982463 Serial #: V1941950 Model: Midmark - 230-002 Notes: Damaged Foot/Hand Control foot control buttons damaged and need replaced. on 2 beds 002-0911-04
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351269 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 12, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
2.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026jsells

Ship To Name: Sono Bello Ship To Address: 465 North Cleveland Avenue Suite 100/Parts Order 90232 Ship To City/State: Westerville, OH 43082 Waybill (Tracking #): 1ZE444250372037593 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 16-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-0911-04 SERIAL #: DESCRIPTION: HAND CONTROL ASSY KIT, 4F, RITTER LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01327561 Inspection #: 32007 Asset ID: 12982463 Serial #: V1941950 Model: Midmark - 230-002 Notes: Damaged Foot/Hand Control foot control buttons damaged and need replaced. on 2 beds 002-0911-04 https://www.ebiotrack.com/workorder.php?wo=71614

Timeline

📞
Case Linked Feb 11, 11:51 AM
Case Number: 00567446
Subject: Follow up to WO-01327561
Status: Closed
📋
▶
3 Work Order Created Feb 12, 8:33 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090232
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 17, 1:32 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 4h
⏳ 3.0 business days
⏱️
▶
4 Labor Added Feb 19, 10:51 AM
Labor Added → Status: Assigned → Technician Assigned → Status: Closed
👷
Status: Assigned by Wendy Argueta
From: Reschedule, Assigned
To: Assigned, Completed
Duration in Previous: 1d 21h, 0m
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 23, 1:59 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254671

Bottlenecks

Reschedule
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567446
Closed
📦
Parts Order 00090232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 12, 8:33 AM
Invoice #
SM-254671

Work Details (3)

Name Type Status Qty Amount Date
WL-03108704 Parts Open 2 $1,503.90 Feb 17, 1:32 PM
WL-03108705 Expenses Open 1 $17.70 Feb 17, 1:32 PM
WL-03111870 Labor Open 0.033333333333333 $29.75 Feb 19, 10:51 AM

Details