Use this password to access the kiosk: PHKJ@97A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/16/26 AJinerson - WO was scheduled for 2/16 but parts delay showing not arriving until afternoon of 2/16 and tech will not be able to service by SLA now, as they will be covering other Higi repairs in opposite direction tomorrow on 2/17.
🔧Work Performed
Removed and replaced damaged power cord. Inspected all other components and verified operation.
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock released button working as expected
Levelers on floor
Uploaded photos
🔍Technician Findings
Arrived on-site to repair damaged power cord assembly. Found only ground prong broken off of cord.
⚠️Problem Description
Spoke to Brian/pharmacy, the ground wire prong is broken off. Everything else was working properly on the unit. Advised they should unplug the unit and put an out of order sign on the unit. They do have a key. The customer did not want to send a photo.
Tech will be shipped replacement main 12Volt DC power supply, main power cord, and power strip for this repair.
Tech must have multimeter on site for repair.
Replace applicable parts.
Once replaced, tech must use multimeter ensure that DC components are only connected to the 12 VDC terminals.
Use this password to access the kiosk: PHKJ@97A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Inbound from +17703896136
Completed Feb 12, 2026
Spoke to Brian/pharmacy, the ground wire prong is broken off. Everything else was working properly on the unit. Advised they should unplug the unit and put an out of order sign on the unit. They do have a key. The customer did not want to send a photo.