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← WO Overview

WO-01351275 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VCA Marina Bay Cities Animal Hosp — 2506 Lincoln Blvd, Venice CA, 90291

Feb 12, 2026 → Feb 24, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Feb 23, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 19 → Feb 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 12, 2026 Tech Off Site: Feb 23, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 4
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 4
Feb 13 → Feb 17 Assigned ▶ Running 1 2 / 4
Feb 17 → Feb 18 Scheduled ▶ Running 1 3 / 4
Feb 18 → Feb 19 Tech On Site ▶ Running 1 4 / 4
Feb 19 → Feb 20 Awaiting Parts ⏸ Paused 1 —
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 4 / 4
Feb 20 → Feb 23 Scheduled ▶ Running 1 5 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 7.3d
Field Work 4.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
7.3 days
Over SLA
Field Work
4.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 12, 2026 Due: Mar 5, 2026 Completed: Feb 24, 2026 (9 days early)
📅
8.0 days Total Age
⏱️
2.0d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
4.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kwame Cobb — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 18, 2026
Visit 2 Feb 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567547
Repair
Closed
Zone 1 NWD Scaler Issues If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Patrick Loughlin
Owner
Jessica Sells
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351275 (current) Invoiced
Repair • Kwame Cobb
Created: Feb 12, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech Off Site
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/26 lcoonrod

Your shipment 1ZE444250371034267 Estimated delivery Friday, February 27, between 10:15 A.M. - 2:15 P.M.  Order No: 756951 Customer PO No: SR1533036 Customer: VCA Animal Hospitals Ship To Name: VCA Marina Bay Cities Animal Hosp Ship To Address: 2506 Lincoln Blvd Ship To City/State: Venice, CA 90291-5043 Waybill (Tracking #): 1ZE444250371034267 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT


2-24 Mburris email sent to POC

2/24/26 SReich

Your shipment

1ZE444250372590413

Estimated delivery

Today, February 24, between 10:45 A.M. - 2:45 P.M. 

Your package has arrived at a local UPS location and is being processed for delivery.


2-20 Mburris call from Midmark with POC to set appt for 2-23 7am with Patrick

02/20/2026 EMartin

Order No: 756711


Customer PO No: SR1533036


Customer: VCA Animal Hospitals


Service Request NO: 1533036


  


Ship To Name: VCA Marina Bay Cities Animal Hosp


Ship To Address: 2506 Lincoln Blvd    


Ship To City/State: Venice, CA 90291-5043


Waybill (Tracking #): 1ZE444250172762213


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 19-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT


2/18/26 lcoonrod

Your shipment 1ZE444250372590413 Latest Update Estimated delivery date will be available when UPS receives the package. Order No: 756421 Customer PO No: SR1533036 Customer: VCA Animal Hospitals Service Request NO: 1533036 Ship To Name: VCA Marina Bay Cities Animal Hosp Ship To Address: 2506 Lincoln Blvd Ship To City/State: Venice, CA 90291-5043 Waybill (Tracking #): 1ZE444250372590413 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 18-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT


2-17 Mburris called spoke w/ Patrick and set 7am 2-18

2-16 Mburris called LM on Vmail 

2-13 Mburris email sent to POC

2/12/2026jsells

location not open yet, time difference, sending an email

🔧 Work Performed
Troubling shooting unit, found that scaler tubing needs to be replacecd. Scaler tubing part# 002-1499-00 ordered. Will be shipped to customer. 2/23 - KC Replaced scaler tubing.
🔍 Technician Findings
As found: Scaler on unit not functioning.
⚠️ Problem Description
Zone 1 NWD Scaler Issues If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 11, 2:35 PM
Case Number: 00567547
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 12, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 13, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⏳ 0.9 business days
👷
Technician Assigned by Michael Burris Feb 16, 5:27 PM
Technician: Kwame Cobb
🗓️
▶
2 Status: Scheduled Feb 17, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T15:00:00.000+0000
🔧
Status: Tech On Site by Kwame Cobb Feb 18, 10:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 0m
📦
▶
2 Parts Requested Feb 19, 10:31 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kwame Cobb
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 23h 44m
⏱️
3x Labor Added Feb 19, 10:39 AM
Type: Labor
Status: Open
Qty: 3, 2
📅
Status: Ready for Scheduling by Erin Martin Feb 20, 10:23 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23h 51m
🗓️
▶
2 Status: Scheduled Feb 20, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-23T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Kwame Cobb Feb 23, 10:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
🚗
Status: Tech Off Site by Kwame Cobb Feb 23, 1:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 59m
⏱️
Labor Added Feb 24, 9:53 AM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 24, 9:59 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kwame Cobb
From: Tech Off Site
To: Completed
Duration in Previous: 20h 54m
🏁
Status: Closed by Kwame Cobb Feb 24, 10:04 AM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 25, 4:44 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 6h
🚗
▶
2 2x Travel Added Feb 25, 9:09 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Kwame Cobb
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 25m
📄
Status: Ready to Bill by Nancy Suarez Feb 26, 3:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 7m
📨
Status: Invoice Pending by Nancy Suarez Feb 27, 1:26 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 9m, 0m
🚨 91.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-255202

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00567547
Closed
📦
Parts Order 00090699
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Kwame Cobb
Scheduled
Feb 23, 10:00 AM
Created
Feb 12, 8:57 AM
Invoice #
SM-255202

Work Details (8)

Name Type Status Qty Amount Date
WL-03111833 Labor Open 3 $0.00 Feb 19, 10:39 AM
WL-03111834 Labor Open 2 $220.00 Feb 19, 10:39 AM
WL-03111835 Labor Open 3 $0.00 Feb 19, 10:39 AM
WL-03117346 Labor Open 1 $0.00 Feb 24, 9:53 AM
WL-03117356 Labor Open 1.5 $165.00 Feb 24, 9:59 AM
WL-03117357 Travel Open 25 $110.00 Feb 24, 9:59 AM
WL-03120449 Travel Open 100 $0.00 Feb 25, 9:09 PM
WL-03120450 Travel Open 25 $110.00 Feb 25, 9:09 PM

Details