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WO-01351276 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Jamaica Hospital — 8900 Van Wyck Expy, Jamaica NY, 11418

Feb 12, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (5 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Feb 13, 2026)
0d
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 12, 2026 Tech Off Site: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 13 Scheduled ▶ Running 1 1
Feb 13 → Feb 13 Tech On Site ▶ Running 0 1
Dispatch 1.0d
Coordinators 1.2d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
1.2 days
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Feb 12, 2026 Due: Feb 23, 2026 Completed: Feb 14, 2026 (9 days early)
📅
2.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567740
URGENT Philips WO Request
Closed
Unit is not responding to AC power - not fit for use
Priority
High
Origin
Email
Reason
New Case
Contact
Celeste Murphy
Owner
Shelby Robinson
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351276 (current) Invoiced
Repair • Israel Martell
Created: Feb 12, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RArnold - dispatching to Israel for tomorrow

🔧 Work Performed
2/13/2026 - IM - Corrective Maintenance
🔍 Technician Findings
2/13/2026 - IM - Corrective Maintenance
⚠️ Problem Description
Unit is not responding to AC power - not fit for use
📄 Description
V60 Ventilator
📞 Call Description
Repair - Contract

Timeline

📞
Case Linked Feb 12, 8:46 AM
Case Number: 00567740
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 12, 9:01 AM
Work Order: WO-01351276
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Feb 12, 5:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-13T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 7h 58m
🔧
Status: Tech On Site by Israel Martell Feb 13, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 27m
🚗
Status: Tech Off Site by Israel Martell Feb 13, 6:46 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 18m
⏱️
6x Labor Added Feb 13, 7:03 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 8, 9
✔️
▶
2 Status: Completed Feb 13, 7:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.6 business days
⏱️
Labor Added Feb 18, 12:32 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:37 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 8.0 business hours (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567740
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 13, 8:00 AM
Created
Feb 12, 9:01 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03105860 Labor Open 1 $0.00 Feb 13, 7:03 PM
WL-03105861 Labor Open 1 $95.00 Feb 13, 7:03 PM
WL-03105862 Labor Open 1 $155.00 Feb 13, 7:03 PM
WL-03105863 Expenses Open 1 $0.00 Feb 13, 7:03 PM
WL-03105864 Travel Open 8 $0.00 Feb 13, 7:03 PM
WL-03105865 Travel Open 9 $0.00 Feb 13, 7:03 PM
WL-03110313 Labor Open 0.016666666666667 $38.00 Feb 18, 12:32 PM

Details