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← WO Overview

WO-01351278 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Children’s Specialized Hospital — 150 New Providence Road, Mountainside NJ, 07092

Feb 12, 2026 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✗ SLA Missed (11 biz days late)
Active: 20 biz days
🕐 Clock stopped: Tech Off Site (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Feb 12 → Mar 6, 2026
15 business days (counted)
Running total: 15 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 13, 2026
2 business days (counted)
Running total: 20 of ? biz days used
Created: Feb 12, 2026 Tech Off Site: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Mar 6 Assigned ▶ Running 15 15
Mar 6 → Mar 11 Scheduled ▶ Running 3 18
Mar 11 → Mar 13 Tech On Site ▶ Running 2 20
Dispatch 0.1d
Coordinators 19.7d
Field Work 3.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
19.7 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Feb 12, 2026 Due: Feb 26, 2026 Completed: Mar 13, 2026 (14 days late)
📅
21.0 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567743
URGENT Philips WO Request
Closed
Failed Fi02 Sensor test, needs AECM Valve replacement.
Priority
High
Origin
Email
Reason
New Case
Contact
Donna Matos
Owner
Shelby Robinson
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351278 (current) Invoiced
Repair • Israel Martell
Created: Feb 12, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
2.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 SRobinson- WO-01359524 already created for a follow up.

03/06/2026 RArnold - Dispatching to Israel for 03/11

02/16/2026 RArnold - Reassigned to Israel

02/12/2026 RFosbury - pending entitlement - tentative for Jason Y the afternoon of Feb 19th

🔧 Work Performed
3/11/2026 - IM - Replaced OBM Module and Main board, device is still having same errors. Will need follow up work.
🔍 Technician Findings
Needs follow up work, please create follow up EWO for PWO-14672975.
⚠️ Problem Description
Failed Fi02 Sensor test, needs AECM Valve replacement.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 12, 8:53 AM
Case Number: 00567743
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 12, 9:06 AM
Work Order: WO-01351278
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Feb 12, 9:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 38m
⏳ 2.0 business days
👷
Technician Assigned by Rebecca Arnold Feb 16, 12:38 PM
Technician: Israel Martell
🚨 14.0 business days
📅
▶
2 Dispatch Scheduled Mar 6, 1:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 22d 3h
⏳ 4.0 business days
🔧
Status: Tech On Site by Israel Martell Mar 11, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
🚗
2x Travel Added Mar 11, 5:23 PM
Type: Travel
Status: Open
Qty: 48, 49
⏳ 2.8 business days
⏱️
Labor Added Mar 13, 7:03 PM
Type: Labor
Status: Open
Qty: 1.5
🚗
▶
3 Status: Tech Off Site Mar 13, 7:20 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Israel Martell
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 10:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 3:22 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
⏳ 4.0 business days
🧾
Invoice Created Mar 24, 9:12 AM
Invoice Number: SM-256986

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00567743
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Mar 11, 8:00 AM
Created
Feb 12, 9:06 AM
Invoice #
SM-256986

Work Details (3)

Name Type Status Qty Amount Date
WL-03139931 Travel Open 48 $0.00 Mar 11, 5:23 PM
WL-03139932 Travel Open 49 $0.00 Mar 11, 5:23 PM
WL-03144223 Labor Open 1.5 $0.00 Mar 13, 7:03 PM

Details