Zone 2
WD No functions
Unit is located in Room 169 or Exam 13 in Family Medicine. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
Primary Delay6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay13.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Reschedule
1.0d / 2.0d SLA
Scheduled
7.1d / 2.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/6/26 RBerry- Received call from Midmark with customer on the line stating parts have arrived. Spoke with Jacob Eccles, scheduled for 3/9/26 with arrival time between 9-11AM. Tech to call Jacob Eccles before arriving onsite at 262-957-4310
3-5 Mburris email sent to POC
2/26/26 lcoonrod
Your shipment
1ZE444250370935198
Estimated delivery
Tuesday, March 03, between 9:15 A.M. - 11:15 A.M.
Order No: 757473
Customer PO No: SR1537618
Customer: Midmark No Charge
Service Request NO: 1537618
Ship To Name: Sutter Medical Foundation
Ship To Address: 1700 Coffee Rd
Ship To City/State: Modesto, CA 95355-2869
Waybill (Tracking #): 1ZE444250370935198
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 25-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-01 SERIAL #: DESCRIPTION: KIT, 225/627 MAIN PC BOARD
LINE NO: 2.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259044954339 DESCRIPTION: ARS LABEL, ST RT 47 WEST
2/16 Arios - Called customer to advise my ETA and he said that he forgot they were closed for the Holiday, Jacob agreed for us to come back on Monday February 23rd at 2pm.
2-16 Mburris spoke with Jacob Eccles and set for 2-16 between 3pm and 4pm
🔧Work Performed
Confirmed 120V present at the outlet and checked all fuses. Removed shrouds to access the Main PC Board due to the exam chair being stuck in the fully lowered position. Contacted Midmark Technical Support and reviewed troubleshooting findings. Verified limit switches are functioning properly using Switch Check Mode on the board. Attempted to access Error Display Mode by pressing the diagnostic switch (S1) for three seconds from Run Mode and then pressing it again for three seconds. No LEDs illuminated, indicating no stored error codes. Per Midmark Technical Support, the Main PC Board (Part #002-10083-01) is determined to be faulty and requires replacement. A replacement board will be shipped to the customer.
3/9/26 - Installed new main board
🔍Technician Findings
Arrived on site and confirmed all exam chair functions, including base and back movements, are nonresponsive.
⚠️Problem Description
Zone 2
WD No functions
Unit is located in Room 169 or Exam 13 in Family Medicine. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
3/6/26 RBerry- Received call from Midmark with customer on the line stating parts have arrived. Spoke with Jacob Eccles, scheduled for 3/9/26 with arrival time between 9-11AM. Tech to call Jacob Eccles before arriving onsite at 262-957-4310
📋
Outbound to +12629574310
Completed Mar 5, 2026
📧
Email: EMSAR Request for service at Sutter Gould Med Foundation (Email to schedule service)
Completed Mar 5, 2026
To: jacob.eccles@gehealthcare.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Sutter Gould Med Foundation (Email to schedule service)
Body:
Hi Jacob Eccles,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your WD No functions
Unit is located in Room 169 or Exam 13 in Fami
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: jacob.eccles@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351279Location: Sutter Gould Med FoundationAddress: 1011 Sylvan Ave, C Modesto, CA 95350Device: 200 (Series) Tables and Chairs V2811567Problem Description: Zone 2
WD No function
📋
Outbound to +12629574310
Completed Feb 16, 2026
2-16 Mburris spoke with Jacob Eccles and set for 2-16 between 3pm and 4pm
📧
Email: WO-01351279
Completed Feb 12, 2026
To: jacob.eccles@gehealthcare.com
CC:
BCC: jessica.sells@emsar.com
Attachment: --none--
Subject: WO-01351279
Body:
Hello,
We have received the repair request for your location and created a work order, WO-01351279. You will receive a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
📞
Call
Completed Feb 12, 2026
location not open time difference sending an email
📅
WO-01351279 - Repair - DD: 3/9/2026 - - 200 (Series) Tables and Chairs - Modesto - Sutter Gould Med Foundation
Mar 9, 2026 1:00pm – 2:00pm
Work Order: WO-01351279
Account: MIDMARK
Customer Case Number: SR 1537618
Location: Sutter Gould Med Foundation
Address: 1011 Sylvan Ave, C, Modesto, CA 95350
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2811567
Contact Name: Jacob Eccles
Contact Phone: 12629574310
Contac
PDF
00567588 SRA
Feb 12, 2026
PDF
00567588 SRA
Feb 23, 2026
PDF
Sutter Modesto 3-9-26
Mar 9, 2026
Timeline
📞
Case Linked Feb 11, 3:41 PM
Case Number:00567588
Subject:Repair
Status:Closed
📋
Work Order Created Feb 12, 9:07 AM
Work Order:WO-01351279
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 12, 9:13 AM