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WO-01351281 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Memorial Hermann — 1635 North Loop W, Houston TX, 77008

Feb 12, 2026 → Feb 23, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 18, 2026
🕐 Clock stopped: Completed (Feb 24)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (4d late)
Dispatch 0.0d
Material Management 1.6d
Coordinators 8.3d
Field Work 0.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.6 days
Coordinators
8.3 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Feb 12, 2026 Due: Feb 20, 2026 Completed: Feb 24, 2026 (3 days late)
📅
8.2 days Total Age
⏱️
6.2d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00567583
Maintenance
Closed
Zone 1 PM NWD-units need maintenance Please contact mobile number. PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Jeffrey Drake
Owner
Jessica Sells
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351281 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Feb 12, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 6.2 days stuck in "Scheduled"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Awaiting Parts - Customer
1.6d
Assigned
0.1d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 KKelch called Jeffrey to schedule for 2/23 between 12 and 2 pm due to that being FSE's next available. Customer confirmed. 

2/13/26 SReich

Order No: 755077 Customer PO No: 388007-6065035 Customer: Renovo Solutions LLC Service Request NO: 1537230 Ship To Name: Memorial Hermann Ship To Address: 1635 North Loop W Ship To City/State: HOUSTON, TX 77008 Waybill (Tracking #): 1ZE444250372449308 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE



2/12/2026jsells

spoke with Doug, and I gave him the work order number and I let him know that someone would be calling them to schedule the onsite visit

🔧 Work Performed
2/23- CLacy PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
PM Service is due. Unit is in proper working condition
⚠️ Problem Description
Zone 1 PM NWD-units need maintenance Please contact mobile number. PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Feb 11, 3:32 PM
Case Number: 00567583
Subject: Maintenance
Status: Closed
📋
2 Work Order Created Feb 12, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
2 Technician Assigned Feb 12, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 4h 57m, 0m
2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Feb 13, 4:03 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 1h
2.0 business days
👷
2 Status: Assigned Feb 16, 8:48 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🗓️
2 Status: Scheduled Feb 16, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T18:00:00.000+0000
⚠️ 6.0 business days
⏱️
2 3x Labor Added Feb 23, 8:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 7d 10h
🏁
Status: Closed by Chane Lacy Feb 23, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 17m
2.4 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 3:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Nancy Suarez Feb 26, 11:58 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 52m, 1m
3.0 business days
🧾
Invoice Created Mar 2, 12:44 PM
Invoice Number: SM-254972

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00567583
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Feb 23, 1:00 PM
Created
Feb 12, 9:16 AM
Invoice #
SM-254972

Work Details (3)

Name Type Status Qty Amount Date
WL-03116908 Labor Open 1 $0.00 Feb 23, 8:15 PM
WL-03116909 Labor Open 1.5 $240.00 Feb 23, 8:15 PM
WL-03116910 Travel Open 39 $110.00 Feb 23, 8:15 PM

Details