Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351285 ↗ ServiceMax

MIDMARK • Repair • P4

📍 PetFix NorthEast OH — 885 E 222nd St, Euclid OH, 44123

Feb 12, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 19 → Feb 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 7 of 4 biz days used
Created: Feb 12, 2026 Completed: Feb 25, 2026
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 4
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 4
Feb 12 → Feb 16 Assigned ▶ Running 1 1 / 4
Feb 16 → Feb 19 Scheduled ▶ Running 3 4 / 4
Feb 19 → Feb 20 Awaiting Parts ⏸ Paused 1 —
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 4 / 4
Feb 20 → Feb 20 Entered ▶ Running 0 4 / 4
Feb 20 → Feb 20 Assigned ▶ Running 0 4 / 4
Feb 20 → Feb 25 Scheduled ▶ Running 3 7 / 4
Dispatch 0.0d
Material Management 1.1d
Coordinators 9.3d
Field Work 0.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.1 days
Coordinators
9.3 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 12, 2026 Due: Feb 26, 2026 Completed: Feb 25, 2026 (1 days early)
📅
9.0 days Total Age
⏱️
3.6d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
5.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 25, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567586
Repair
Closed
Zone 1 NWD SN0513s197 Hydrualic and Caster Issues Can ask for Julie if Christie is unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Christie Lucco
Owner
Jessica Sells
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351285 (current) Invoiced
Repair • Brandon Green
Created: Feb 12, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.6 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Awaiting Parts
1.1d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


2/20/2025 CRamen Christie not available. Will email to schedule. Logged email requesting and the confirming Wednesday 2/25/2026 with tech arrival between 8-10am.


2/20/2026 CRamen parts delivered today


02/20/2026 EMartin

Order No: 755085


Customer PO No: SR1537692


Customer: PetFix NorthEast OH


Service Request NO: 1537692


  


Ship To Name: PetFix NorthEast OH


Ship To Address: 885 E 222nd St    


Ship To City/State: Euclid, OH 44123-3313


Waybill (Tracking #): 1ZE444250348819687


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 19-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 300-3041-32 SERIAL #: DESCRIPTION: HYDRAULIC COLUMN WITHOUT HEAT


LINE NO: 2.1 QTY: 1 ITEM: 200-3041-05 SERIAL #: DESCRIPTION: CASTER SET,4 LOCKING SWIVEL, FOR PRE-OCT 2018 SURGERY TABLES


2/19/2026 DAntolin: Midmark parts expected to arrive 2/20


2/16/2026 CRamen spoke with Christie and she requested Thursday 2/19/2026 with tech arrival after 1


2/20/2026 CRamen Logged email requesting Wednesday 2/25/2026 with an arrival window between 8-10am. Placeholder set


2/13/2026 CRamen left a message with reception for Christie to return call to schedule for Monday 2/16/2026 with tech arrival between 8-10am. 


2/12/2026 CRamen Logged email requesting Monday 2/16/2026 with an arrival window between 8-10am. Placeholder set


2/12/2026jsells

spoke with Katy, and I gave her the work order number and let her know that someone would be calling to schedule this visit

🔧 Work Performed
Parts ordered through Midmark tech support. 2/25/2026 BG replaced castors x4 replaced column x1 tested unit unit working as intended and placed back into service castor pn not in system 200-3041-05 x4
🔍 Technician Findings
Raise/lower pedal hardware cracked. 3rd party wheel casters are currently installed. Customer requests manufacturer wheel casters to be installed.
⚠️ Problem Description
Zone 1 NWD SN0513s197 Hydrualic and Caster Issues Can ask for Julie if Christie is unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Hydraulic Column Surgery Table, V-Top, Flat-Top

Timeline

📞
Case Linked Feb 11, 3:35 PM
Case Number: 00567586
Subject: Repair
Status: Closed
📋
Work Order Created Feb 12, 9:26 AM
Work Order: WO-01351285
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 12, 9:31 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Feb 12, 12:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 15m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 2:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-19T19:00:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Feb 19, 5:57 PM
Type: Labor, Travel
Status: Open
Qty: 0.83333333333333, 0.5, 1.4166666666667, 10, 50
📦
▶
2 Parts Requested Feb 19, 6:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dustin Antolin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 3h
📅
Status: Ready for Scheduling by Erin Martin Feb 20, 10:26 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 16h 20m
🆕
▶
2 Status: Entered Feb 20, 1:09 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
🗓️
▶
2 Status: Scheduled Feb 20, 1:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-25T14:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 3:48 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-25T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 24, 3:56 PM
Scheduled For: 2026-02-25T16:30:00.000+0000
⏳ 2.0 business days
🔩
▶
2 4x Parts Added Feb 25, 6:35 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled
To: Completed
Duration in Previous: 5d 4h
🏁
Status: Closed by Brandon Green Feb 25, 6:42 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Mar 2, 4:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 89.9 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-255381

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00567586
Closed
📦
Parts Order 00090749
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Feb 25, 11:30 AM
Created
Feb 12, 9:26 AM
Invoice #
SM-255381

Work Details (9)

Name Type Status Qty Amount Date
WL-03112700 Labor Open 0.83333333333333 $0.00 Feb 19, 5:57 PM
WL-03112701 Labor Open 0.5 $110.00 Feb 19, 5:57 PM
WL-03112702 Labor Open 1.4166666666667 $0.00 Feb 19, 5:57 PM
WL-03112703 Travel Open 10 $110.00 Feb 19, 5:57 PM
WL-03112704 Travel Open 50 $0.00 Feb 19, 5:57 PM
WL-03120102 Parts Open 1 $0.00 Feb 25, 6:35 PM
WL-03120103 Labor Open 0.33333333333333 $0.00 Feb 25, 6:35 PM
WL-03120104 Labor Open 1.3333333333333 $165.00 Feb 25, 6:35 PM
WL-03120105 Travel Open 20 $110.00 Feb 25, 6:35 PM

Details