Zone 2
NWD-bulb keeps blowing
Please contact mobile number first. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is
needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/19 KSmith -- Email attached from Midmark that WO can be cancelled.
2/19 KSmith -- Followed up with Midmark to have SR cancelled
2/18 KSmith -- Followed up with Midmark to have SR cancelled
2/17 KSmith -- Spoke with Kathleen and was advised they called Midmark and cancelled the service. No service is needed. Sending email to Midmark to have SR cancelled.
2/16 KSmith -- Left VM to schedule for tomorrow. Sending email as well.
2/13 KSmith -- Sent email to schedule for 2/17
2/12/2026jsells
spoke with Kathleen, and I gave the work order number and let her know that someone would be calling to schedule
⚠️Problem Description
Zone 2
NWD-bulb keeps blowing
Please contact mobile number first. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is
needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email: Re: SR 1537636 - WO-00156375 -- WO-01351289
Completed Feb 19, 2026
To: service@midmark.com
CC:
BCC:
Attachment: --none--
Subject: Re: SR 1537636 - WO-00156375 -- WO-01351289
Body:
Good Morning,
I spoke with Dr. Greco and was advised that they cancelled this service. They advised they do not need any service right now.
Can we please have this SR cancelled?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notification
📧
Email: Re: SR 1537636 - WO-00156375 -- WO-01351289
Completed Feb 18, 2026
To: kathygreco21@comcast.net
CC:
BCC:
Attachment: --none--
Subject: Re: SR 1537636 - WO-00156375 -- WO-01351289
Body:
Good Morning,
I just spoke with Dr. Greco and was advised that they cancelled this service. They advised they do not need any service right now.
Can we please have this SR cancelled?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal no
📧
Email: SR 1537636 - WO-00156375 -- WO-01351289
Completed Feb 17, 2026
To: kathygreco21@comcast.net
CC:
BCC:
Attachment: --none--
Subject: SR 1537636 - WO-00156375 -- WO-01351289
Body:
Good Morning,
I just spoke with Dr. Greco and was advised that they cancelled this service. They advised they do not need any service right now.
Can we please have this SR cancelled?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifi
📋
Outbound to +17817296869
Completed Feb 17, 2026
Spoke with Kathleen and was advised they called Midmark and cancelled the service. No service is needed.
📋
Outbound to +17817296869
Completed Feb 16, 2026
Left VM to schedule for tomorrow. Sending email as well.
📧
Email: Kathleen M Greco MD PC -- Midmark Repair -- WO-01351289
Completed Feb 13, 2026
To: kathygreco21@comcast.net
CC:
BCC:
Attachment: --none--
Subject: Kathleen M Greco MD PC -- Midmark Repair -- WO-01351289
Body:
Good Morning Kathleen,
We received a request from Midmark to repair your unit that keeps blowing the bulbs.
Would Tuesday, February 17th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The
📋
Outbound to +17817296869
Completed Feb 12, 2026
spoke with Kathleen, and I gave the work order number and let her know that someone would be calling to schedule
PDF
00567559 SRA
Feb 12, 2026
Timeline
📞
Case Linked Feb 11, 2:54 PM
Case Number:00567559
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 12, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳2.0 business days
👷
▶
2
Status: Assigned Feb 13, 11:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
⏳4.0 business days
🆕
Status: Entered by Kourtney SmithFeb 19, 1:50 PM
From:Assigned
To:Entered
Duration in Previous:6d 2h
🚫
Status: Canceled by Jessica SellsFeb 19, 2:10 PM
From:Entered
To:Canceled
Duration in Previous:20m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)