Welch Allyn Retnivue
Lense is not moving over to each eye. Customer is thinking its a hardware issue. Asset number was rubbed off.
RV700B - RetinaVue 700 Imager Visual Analyzer 6277982
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
camera moves freely and take good practice pictures - Could not duplicate the reported issue -
⚠️Problem Description
Welch Allyn Retnivue
Lense is not moving over to each eye. Customer is thinking its a hardware issue.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13367744
S/N: 700211210172 https://www.ebiotrack.com/workorder.php?wo=71619
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Dec 5, 3:16 PM
Case Number:00549339
Subject:WO-01316250
Status:Closed
🚨47.0 business days
📋
▶
3
Work Order Created Feb 12, 10:19 AM
Work Order Created → Status: Assigned → 4x Parts Added
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
4x Parts Added
Type:Parts, Labor, Expenses
Status:Open
Qty:1
🔩
3x Parts Added Feb 12, 10:28 AM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Ryan SchwochowFeb 12, 10:57 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:37m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 13, 11:56 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
🚨10.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 1h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)