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WO-01351306 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Long Island Foot Care — 100 Broadhollow Rd Ste 105, Farmingdale NY, 11735

Feb 12, 2026 → Feb 13, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 19, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Feb 12, 2026 Completed: Feb 13, 2026
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 4
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 4
Feb 12 → Feb 12 Assigned ▶ Running 0 0 / 4
Feb 12 → Feb 13 Scheduled ▶ Running 1 1 / 4
Feb 13 → Feb 13 Entered ▶ Running 0 1 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 1 / 4
Feb 13 → Feb 13 Scheduled ▶ Running 0 1 / 4
Feb 13 → Feb 13 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.1d
Coordinators 2.3d
Field Work 0.3d
Billing 1.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.3 days
Field Work
0.3 days
Billing
1.6 days
Over SLA
Created: Feb 12, 2026 Due: Feb 18, 2026 Completed: Feb 13, 2026 (5 days early)
📅
2.0 days Total Age
⏱️
2.8d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567591
Repair
Closed
Zone 1 WD High temp error. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Marcin Romanczyk
Owner
Jessica Sells
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351306 (current) Invoiced
Repair • Mohamed Shareed
Created: Feb 12, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.8 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12 KSmith -- Scheduled for tomorrow around 3pm with Rocio.

2/12/2026jsells

left a voicemail with the work order number and let them know someone would be calling to schedule

🔧 Work Performed
Customer advised bottom tray was installed backwards. Site advised that cycle history has errors on dry time. Reinstalled rack and tray inspected unit. ran 1 unwrapped and 1 wrapped cyle no faults. waited 45 mins for customer.
🔍 Technician Findings
Unit unplugged on arrival.
⚠️ Problem Description
Zone 1 WD High temp error. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Feb 11, 3:47 PM
Case Number: 00567591
Subject: Repair
Status: Closed
📋
Work Order Created Feb 12, 10:27 AM
Work Order: WO-01351306
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 12, 11:18 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 50m
👷
▶
4 Technician Assigned Feb 12, 12:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T20:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3m
🆕
▶
3 Status: Entered Feb 13, 7:12 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T20:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Feb 13, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 58m
🚗
▶
2 2x Travel Added Feb 13, 12:45 PM
2x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.25, 2.5
✔️
Status: Completed by Mohamed Shareed Feb 13, 12:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 39m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 18, 2:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
▶
2 Status: Invoice Pending Feb 19, 12:06 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254363

Bottlenecks

Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

📞
Case 00567591
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Feb 13, 3:00 PM
Created
Feb 12, 10:27 AM
Invoice #
SM-254363

Work Details (4)

Name Type Status Qty Amount Date
WL-03105055 Travel Open 36 $110.00 Feb 13, 12:45 PM
WL-03105056 Expenses Open 1 $0.00 Feb 13, 12:45 PM
WL-03105061 Labor Open 1.25 $0.00 Feb 13, 12:49 PM
WL-03105062 Labor Open 2.5 $275.00 Feb 13, 12:49 PM

Details