Detailed work order timeline, KPIs, and analysis
Vera Whole Health • Virtual Tech - Field Repair • P3
📍 Vera Whole Health - East Point — 3360 Shelby Lane, Suite 1030, East Point GA, 30344
Feb 12, 2026 → Apr 24, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 12 → Feb 12 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 12 → Feb 12 | L2 Screening | ▶ Running | 0 | 0 / 3 |
| Feb 12 → Feb 16 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 16 → Feb 20 | Reschedule | ▶ Running | 4 | 4 / 3 |
| Feb 20 → Feb 20 | Assigned | ▶ Running | 0 | 4 / 3 |
| Feb 20 → Feb 26 | Scheduled | ▶ Running | 4 | 8 / 3 |
| Feb 26 → Feb 26 | Tech On Site | ▶ Running | 0 | 8 / 3 |
| Feb 26 → Mar 6 | Tech Off Site | ▶ Running | 6 | 14 / 3 |
| Mar 6 → Apr 22 | Awaiting Parts | ⏸ Paused | 33 | — |
| Apr 22 → Apr 22 | Ready for Scheduling | ▶ Running | 0 | 14 / 3 |
| Apr 22 → Apr 22 | Assigned | ▶ Running | 0 | 14 / 3 |
| Apr 22 → Apr 24 | Scheduled | ▶ Running | 2 | 16 / 3 |
| Apr 24 → Apr 24 | Tech On Site | ▶ Running | 0 | 16 / 3 |
4/23/26 Rberry- Updated due date based on parts. Customer confirmed on 4/22 that parts have been received.
4/22/26 AJinerson - POC Reggie emailed back confirming tech visit for Friday, 4/24 with eta between 9am-11am.
Sent email back asking to confirm below info.
POC on-site:
Arrival instructions:
Part locations:
Confirmed address.
4/22/26 Rberry- Found that WO had a dummy parts order placed. Canceled Parts order and placed WO into RFS. Customer confirmed with ASC that they have received the parts they ordered and are ready to schedule.
4/22/26 AJinerson - Sent email back to Reggie offering tech visit on Friday 4/24 with eta between 9am-11am. Soonest available date/time as we have tech traveling for HCP in AL this week through Thurs. 4/23.
4/22/26 AJinerson - Received email from POC Reggie Baker stating they have now received the motherboard kit for this Ritter Exam Table at the 3360 Shelby Lane, Suite 1030 East Point, GA location and ready to schedule asap.
3/6/26 AJinerson - Tech SUP MFranks spoke with POC Reggie. Reggie stated they placed a parts order for this themselves and were told by manufacturer that it may be up to 4 weeks for shipment to go out. Reggie will follow up with EMSAR to let us know once parts arrive to proceed with scheduling accordingly.
3/5/26 AJinerson - Discussed with tech sup in scheduling call, who is looking into this and will get w/ tech and customer on how to proceed.
3/4/26 AJinerson - Received FWD email from Dispatch and Customer regarding POC Reggie Baker confirming they have received the parts for this and ready to schedule, for West Marietta location - WO-01353087.
Parts received: replacement foot control parts for exam bed
3/4/26 AJinerson - Received chatter from Dispatch that site has received parts and ready to schedule return visit, but WO only has 1 parts order for parts that were delivered on 2/17 and tech already serviced on 2/26. Chatter to FSE/Tech sup to see if they have any more info on the parts.
3/4/2026jsells
The replacement foot control parts for the (West Marietta) exam bed have
arrived. Please schedule a technician to return and complete the repair at
their earliest convenience
2/20/26 AJinerson - Received email back from Reggie confirming tech visit for Thurs. 2/26 with eta between 9am-11am.
POC onsite:
Parts location/arrival instructions:
2/20/26 AJinerson - Sent email to POC Reggie offering tech visit on Thursday, 2/26 with arrival time between 9am-11am.
* This is the soonest available date we have HCP tech available, due to 2 HCP techs traveling to cover southern GA repairs/past due inspections through 2/26. *
2/20/26 AJinerson - Parts delivered to site
2/16/26 SReich
Your shipment
1ZE444250371291515
Estimated delivery
Tomorrow, February 17, between 11:30 A.M. - 3:30 P.M.
We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.
02/12/2026 Emartin
Order No: 755326
Customer PO No: PO016257
Customer: EMSAR Inc
Ship To Name: Vera Whole Health - East Point
Ship To Address: 3360 Shelby Lane Suite 1030
Ship To City/State: East Point, GA 30344
Waybill (Tracking #): 1ZE444250371291515
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-FEB-2026
LINE NO: 1.1 QTY: 4 ITEM: 015-0346-61 SERIAL #: DESCRIPTION: FUSE, TYPE T, SLO-BLO, 8A 250V
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03107278 | Parts | Open | 4 | $18.36 | Feb 16, 1:33 PM |
| WL-03107279 | Expenses | Open | 1 | $19.99 | Feb 16, 1:33 PM |
| WL-03122489 | Labor | Open | 1.25 | $186.25 | Feb 26, 11:15 PM |
| WL-03122490 | Labor | Open | 3 | $447.00 | Feb 26, 11:15 PM |
| WL-03122491 | Travel | Open | 26 | $0.00 | Feb 26, 11:15 PM |
| WL-03199591 | Travel | Open | 26 | $0.00 | Apr 24, 11:27 AM |
| WL-03199592 | Travel | Open | 26 | $0.00 | Apr 24, 11:27 AM |
| WL-03200718 | Labor | Open | 1.5 | $0.00 | Apr 24, 11:40 PM |
| WL-03200719 | Labor | Open | 2.25 | $335.25 | Apr 24, 11:40 PM |
| WL-03200720 | Labor | Open | 1.25 | $186.25 | Apr 24, 11:40 PM |
| WL-03200721 | Travel | Open | 25 | $0.00 | Apr 24, 11:40 PM |
| WL-03200722 | Travel | Open | 25 | $0.00 | Apr 24, 11:40 PM |